Satellite Radio Troubleshooting

Error Message   Potential Effects   Recommended Action  
Connectivity Disabled   Internet streaming and On Demand shows are unavailable and some SiriusXM features are disabled.   Internet connectivity is turned off.   See   Connected Vehicle.   
No Internet   Audio system may mute. "Switch to Satellite" button may be displayed on the SiriusXM audio screen if the channel is also available via satellite.   SYNC will attempt to connect.   See   Satellite Radio Limitations.  Switch to a satellite connection for the current channel if the option is available.  
No Satellite Signal   Audio system may mute. “Switch to Internet” button may be displayed on the SiriusXM audio screen if the channel is also available via streaming.   Antenna may be obstructed or satellite reception is weak in your location.   See   Satellite Radio Limitations.  Switch to an internet connection for the current channel if the option is available.  
Slow Network Connection   Audio system may mute while audio attempts to load.   Allow some time for audio to load or tune to a different channel.  
Channel Unavailable   Audio system may mute. Radio may tune to a different channel.   A temporary update may be in progress. Allow some time before retrying to tune to the channel. If issue persists, the channel may no longer be available.  
Episode Unavailable   Audio system may mute. Radio may tune to a different channel.   A temporary update may be in progress. Allow some time before retrying to play the episode. If issue persists, the episode may no longer be available.  
Something went wrong   Audio system may mute. Radio may tune to a different channel.   Retry action after some time or tune to a different channel.  
Subscribe to Listen   Cannot listen to selected content. Content may appear grayed out and some features may be disabled.   Your subscription has expired or you have not yet subscribed for access to the listed content. Navigate to Subscription under the Satellite Radio Settings menu. If you have an active subscription which includes the listed channel or content and you see this error, you may need to refresh your radio. To refresh your SiriusXM radio, visit www.siriusxm.com/refresh in the US, or www.siriusxm.ca/refresh in Canada.   You may need to provide your SiriusXM Radio identification number.   See   Locating the Satellite Radio Identification Number.   
Upgrade to Listen   Cannot listen to selected content. Content may appear grayed out and some features may be disabled.   Your subscription does not include access to the listed content. You may need to upgrade your subscription. Navigate to Subscription under the Satellite Radio Settings menu. If you have an active subscription which includes the listed channel or content and you see this error, you may need to refresh your radio. To refresh your SiriusXM radio, visit www.siriusxm.com/refresh in the US, or www.siriusxm.ca/refresh in Canada.   You may need to provide your SiriusXM Radio identification number.   See   Locating the Satellite Radio Identification Number.   
Location Restricted Content   Audio may mute. “Not available in your location” or “Unable to determine your location” may be displayed.   Content is not available in your location or SiriusXM is unable to determine your location. Tuning to a different channel may resolve the issue.  
Channel Blocked   Audio may mute. Radio may tune to a different channel.   The Block Explicit Content filter is turned on. Navigate to Listener Settings under the Satellite Radio Settings menu to access the Block Explicit Content filter. Navigate to Listener Settings.   See   Satellite Radio Settings.   
Antenna Problem or Hardware Problem   Audio may mute. Access to SiriusXM features may be unavailable.   If issue persists, you may need to visit an authorized dealer for service.  
SiriusXM Updating...   Audio may mute.   Allow SiriusXM some time to complete updating.  
Loading...   Audio may mute. Content may be temporarily unavailable while loading.   No action necessary. If loading time is longer than usual,   See   Satellite Radio Limitations.   
SiriusXM Loading...   Audio may mute. Content and controls may be temporarily unavailable.   No action necessary. Allow SiriusXM some time to finish loading.