Information On Demand
Note:   On Demand information appears on the right-hand side of the instrument cluster in single gauge view and in the center of the instrument cluster in dual gauge view when you switch on certain drive modes.
Note:   Pure EV information is only available when you switch on the Pure EV drive mode.
Note:   Some menu items are regional specific or optional and may appear slightly different or not at all.

Information Screens  
Calm Screen
PURE EV
Trip 1
Trip 2
This Trip
Fuel Economy
Auto StartStop
Seatbelts
Tire Pressure
Power Distribution
Trailer Light Check
Off Road
ECO Behaviors
EV Coach
Electric Efficiency

Trip 1 and 2
Provides trip timer, trip average fuel economy, total trip distance traveled, and distance traveled on electric power only with the engine off.
Press and hold the folder button to reset.
This Trip
Provides trip timer, trip average fuel economy, total trip distance traveled, and distance traveled on electric power only with the engine off. If the gasoline engine has not turned on during the trip then trip average fuel economy is not shown. This trip automatically resets each time you start your vehicle.
Fuel Economy
An instant fuel economy gauge is provided along with average fuel economy. Average fuel economy is continuously averaged since the last reset.
Both electric only and hybrid operation are included in the calculation. More electric only driving will result in greater average fuel economy.
While viewing this screen you can reset your average fuel economy by pressing and holding the folder button.
When the gasoline engine is off the instant fuel economy gauge is replaced with an electric driving message.
EV Coach
EV coach can help you to get the most out of your vehicle's electric driving and regenerative braking capabilities.
When you are accelerating or maintaining speed you will see a blue or white solid bar indicating vehicle power. You may also see a blue rectangular box which shows the power level at which the engine will turn on.
  • When your power level is within the box the color of the bar will be blue. This means you are in electric operation and the engine is off.
  • When your power level is outside of the box the color of the bar will be white. This means you are in hybrid operation with a combination of the electric motor and the engine providing vehicle power.
When you are decelerating with either your foot off the accelerator pedal or on the brake pedal you will see a green or white solid bar indicating the power being used to slow down the vehicle. You may also see a green rectangular box which shows the amount of power that can be recaptured by the regenerative braking system and returned to the high voltage battery.
  • When your power level is completely within the box the color of the bar will be all green. This means that the regenerative braking system is being used to efficiently slow the vehicle down and return the maximum percentage of energy to the high voltage battery.
  • When your power level is outside of the green box then the bar will be white. This means that both the regenerative braking system and conventional braking system are being used.
Electric Efficiency
The screen shows your average driving distance per kWh of electricity used on your plug-in hybrid vehicle. The value is calculated only when your available electric range is being used and the gasoline engine is off.
Distance per full charge is also shown. This is an estimate of the electric range you would have if you plugged in and fully charged your vehicle right now. The higher the electric efficiency, the higher your distance per full charge.
Your electric efficiency is affected by your driving style and route, climate control use, outside temperature and other factors. Best efficiency is achieved in mild ambient temperatures with mild to moderate acceleration and braking, moderate speeds and low climate control usage.

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Contact Information

North America

CountryPhoneEmail
United States1-800-392-3673 (FORD)
Canada1-800-565-3673 (FORD)
Mexico1-800-719-8466
Guam1-800-392-3673 (FORD)
North Mariana Islandsapemcrc@ford.com
Puerto Rico(800) 841-3673prcac@ford.com
US Virgin Islands(800) 841-3673prcac@ford.com

IMG

CountryPhoneEmail
Algerianafcrc@ford.com
Angolassacrc@ford.com
Beninssacrc@ford.com
Botswanassacrc@ford.com
Burkina FASOssacrc@ford.com
Burundissacrc@ford.com
Cameroonssacrc@ford.com
Cape Verdessacrc@ford.com
Central African Republicssacrc@ford.com
Chadssacrc@ford.com
Comorosssacrc@ford.com
Dem Republic of Congossacrc@ford.com
Djibutissacrc@ford.com
Egyptnafcrc@ford.com
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Liberiassacrc@ford.com
Libyanafcrc@ford.com
Madagascarssacrc@ford.com
Malawissacrc@ford.com
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Morocconafcrc@ford.com
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Republic of Congossacrc@ford.com
Rwandassacrc@ford.com
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Senegalssacrc@ford.com
Sychellesssacrc@ford.com
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South Africa860011022fordcrc2@ford.com
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American Somoaapemcrc@ford.com
Australia(13 FORD) 13 3673foacust1@ford.com
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Indiaapemcrc@ford.com
Indonesiaapemcrc@ford.com
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Laosapemcrc@ford.com
Macaoapemcrc@ford.com
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Nepalapemcrc@ford.com
New Caledoniaapemcrc@ford.com
New Zealand0800 367 369 (FORDNZ)fnzcust@ford.com
Pakistanapemcrc@ford.com
Palauapemcrc@ford.com
Papua New Guineaapemcrc@ford.com
Philippines02-88669408emailus@ford.com
Singaporeapemcrc@ford.com
South Korea82-2-1600-6003infokr1@ford.com
Sri Lankaapemcrc@ford.com
Tahitiapemcrc@ford.com
Thailand1383fordthai@ford.com
Timor Lesteapemcrc@ford.com
Vanuatuapemcrc@ford.com
Vietnam1800588888fordvn@ford.com
Wallis and Futunaapemcrc@ford.com
Western Somoaapemcrc@ford.com
Afghanistanmenacac@ford.com
Bahrainmenacac@ford.com
Iraqmenacac@ford.com
Israel08-9139995service1@kelekmotors.co.il
Jordanmenacac@ford.com
Kuwait965 1 898900menacac@ford.com
Lebanonmenacac@ford.com
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Qatarmenacac@ford.com
Saudi Arabia8008443673menacac@ford.com
Syriamenacac@ford.com
United Arab Emirates80004441066menacac@ford.com
Yemenmenacac@ford.com

Greater China

CountryPhoneEmail
China-Imported Vehicles400-690-1886
China-CAF951995
China-JMC400-003-1111
China-Lincoln400-988-6789
Taiwan0800-032100
Hong Kong(852) 3768-4898

South America

CountryPhoneEmail
Argentina0800-888-3673
BoliviaContact Your Local Ford Distributor
Brazil0800-703-3673central@ford.com
ChileContact Your Local Ford Distributor
ColombiaContact Your Local Ford Distributor
EcuadorContact Your Local Ford Distributor
French GuianaContact Your Local Ford Distributor
GuyanaContact Your Local Ford Distributor
ParaguayContact Your Local Ford Distributor
PeruContact Your Local Ford Distributor
SurinameContact Your Local Ford Distributor
UruguayContact Your Local Ford Distributor
VenezuelaContact Your Local Ford Distributor

Europe

CountryPhoneEmail
AlbaniaContact Your Local Ford Distributor
AndorraContact Your Local Ford Distributor
ArmeniaContact Your Local Ford Distributor
Austria01 20 609 2424kundenz@ford.com
AzerbaijanContact Your Local Ford Distributor
BelarusContact Your Local Ford Distributor
Belgium32 2 700 67 76custfobe@ford.com
BosniaContact Your Local Ford Distributor
BulgariaContact Your Local Ford Distributor
CroatiaContact Your Local Ford Distributor
CyprusContact Your Local Ford Distributor
Czech Republic800 3673 29zakaznik@ford.com
Denmark43 68 2000crcdk@ford.com
Estonia372 6710 060ford@infoauto.ee
Falkland IslandsContact Your Local Ford Distributor
Finland09 725 22022palvelut@ford.com
France0800 005 005 crcfr@ford.com
GeorgiaContact Your Local Ford Distributor
Germany0221 9999 2 999kunden@ford.com
GirbraltarContact Your Local Ford Distributor
Greece216 900 88 99 info11@ford.com
Hungary+36 1 7777 555Contact Your Local Ford Distributor
IcelandContact Your Local Ford Distributor
Ireland1800 771 199crcirela@ford.com
Italy800 22 44 33tu@ford.com
KazakhstanContact Your Local Ford Distributor
Latvia+371 67303020
LiechtensteinContact Your Local Ford Distributor
Lithuania370 5216 8226forduzklausos@inchcape.lt
Luxembourg+352 248 71 800custfobe@ford.com
MacedoniaContact Your Local Ford Distributor
MaltaContact Your Local Ford Distributor
MoldovaContact Your Local Ford Distributor
MonacoContact Your Local Ford Distributor
MontenegroContact Your Local Ford Distributor
Netherlands70 7703 777 klanten@ford.com
Norway47 66819739infonor@ford.com
Poland48 22 522 27 27kontakty@ford.com
Portugal800 210 373clientes@ford.com
Romania40 312298798crcro@ford.com
RussiaContact Your Local Ford Distributor
San MarinoContact Your Local Ford Distributor
SerbiaContact Your Local Ford Distributor
Serbia and MontenegroContact Your Local Ford Distributor
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SloveniaContact Your Local Ford Distributor
South GeorgiaContact Your Local Ford Distributor
Spain900 80 70 90crcspain@ford.com
Sweden08-593 66 333fordkund@ford.com
Switzerland044 511 14 45assistch@ford.com
TurkeyContact Your Local Ford Distributor
UkraineContact Your Local Ford Distributor
United Kingdom020 3564 4444UKCRC1@ford.com

Caribbean and Central America

CountryPhoneEmail
Anguilla(313) 594-4857expcac@ford.com
Antigua(313) 594-4857expcac@ford.com
Aruba(313) 594-4857expcac@ford.com
Bahamas(313) 594-4857expcac@ford.com
Barbados(313) 594-4857expcac@ford.com
Bermuda(313) 594-4857expcac@ford.com
Bonaire and St. Eustatius(313) 594-4857expcac@ford.com
Cayman Islands(313) 594-4857expcac@ford.com
Curacao(313) 594-4857expcac@ford.com
Dominica(313) 594-4857expcac@ford.com
Dominican Republic(313) 594-4857expcac@ford.com
Grenada(313) 594-4857expcac@ford.com
Haiti(313) 594-4857expcac@ford.com
Jamaica(313) 594-4857expcac@ford.com
Martinique(313) 594-4857expcac@ford.com
Montserrat(313) 594-4857expcac@ford.com
St. Kitts and Nevis(313) 594-4857expcac@ford.com
St. Lucia(313) 594-4857expcac@ford.com
St. Martin(313) 594-4857expcac@ford.com
St. Vincent and the Grenadines(313) 594-4857expcac@ford.com
Trinidad and Tobago(313) 594-4857expcac@ford.com
Turks and Caicos(313) 594-4857expcac@ford.com
British Virgin Islands(313) 594-4857expcac@ford.com
Netherlands Antilles(313) 594-4857expcac@ford.com
Belize(313) 594-4857expcac@ford.com
Costa Rica(313) 594-4857expcac@ford.com
El Salvador(313) 594-4857expcac@ford.com
Guatemala(313) 594-4857expcac@ford.com
Honduras(313) 594-4857expcac@ford.com
Nicaragua(313) 594-4857expcac@ford.com
Panama(313) 594-4857expcac@ford.com