Audio System - Audio System – Troubleshooting - Vehicles With: SYNC 2.5

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Audio System – Troubleshooting - Vehicles With: SYNC 2.5

Symptom	Possible Cause and Resolution
The system is not functioning.	You can reset the system to restore functionality that has stopped working.The system reset is designed to restore functionality and does not delete any personal data that you have stored.
I want to delete personal data from the system.	A master reset is required to restore the system back to factory settings.This deletes any personal data that you have stored.
The system is not up to date.	The latest version has not been installed.You can download the latest version or set the system to automatically update.

Resetting the System

Simultaneously press and hold the seek up and the audio unit power buttons until the screen goes black.

Wait three minutes to allow the system to complete the reset.

Updating the System

Note: We may need to update operating system software on your vehicle, including security updates and bug fixes, to keep connected services current, like Vehicle Hotspot, without prior notice to you.

Updating the System Using a USB Drive

Downloading an Update

Go to the system update page on the local Ford website.

Download the update.

Note: The website notifies you if an update is available.

Insert a USB drive into your computer.

Note: The USB drive needs to be empty and meet the minimum requirements detailed on the website.

Follow the instructions provided to download the update to the USB drive.

Installing an Update

Note: You can use the system when an installation is in progress.

Disconnect all other USB devices from the USB ports.

Connect the USB drive with the update to a USB port.

Note: Installation starts automatically within 10 minutes.

Updating the System Using a Wi-Fi Network Connection

Connecting to a Wi-Fi Network

Select the settings option on the feature bar.

Select Wi-Fi.

Select View Available Networks.

Select an available network.

Note: Enter the network password to connect to a secure network.

Switching Automatic System Updates On

Select the settings option on the feature bar.

Select Automatic Updates.

Switch automatic system updates on.

The system is now set to check for and receive system updates when it is connected to a Wi-Fi network.

Note: You can use the system when a download is in progress.

Note: If the system is disconnected from the Wi-Fi network when a download is in progress, the download continues the next time the system is connected to a Wi-Fi network.

Master Reset

Select the settings option on the feature bar.

Select General.

Select Master Reset.

Select Continue.

Note: If you carry out a master reset, the system does not remove your vehicle from your vehicle network carrier’s account. To remove your vehicle from the account, contact your vehicle network carrier.

Note: If you carry out a master reset, the system removes any authorized users and personal data.

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Audio System - Audio System – Troubleshooting - Vehicles With: SYNC 2.5

Audio System – Troubleshooting - Vehicles With: SYNC 2.5

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