Contacting Us
Introduction
Symbols Glossary
Data Privacy
Visual Search
Child Safety
- Child Safety Precautions
- Booster Seats
- Child Safety Locks
Child Restraint Anchor Points
Child Restraints
Installing Child Restraints
Seatbelts
- Seatbelt Precautions
- Fastening and Unfastening the Seatbelts
- Adjusting the Seatbelts During Pregnancy
- Adjusting the Seatbelt Height
- Adjusting the Seatbelt Length
- Checking the Seatbelts
- Seatbelt Extensions
Sensitive Locking Mode
Automatic Locking Mode
Seatbelt Reminder
Airbags
911 Assist
Keys and Remote Controls
- Remote Control Limitations
- Using the Remote Control
- Opening and Closing the Flip Key
- Removing the Key Blade
- Sounding the Panic Alarm
- Locating Your Vehicle
- Changing the Remote Control Battery - Vehicles With: Push Button Start
- Changing the Remote Control Battery - Vehicles With: Flip Key
- Replacing a Lost Key or Remote Control
- Programming the Remote Control - Vehicles With: Push Button Start
- Programming the Remote Control - Vehicles With: Flip Key
Keys and Remote Controls – Troubleshooting
MyKey™
Doors and Locks
- Doors and Locks Audible Warnings
Operating the Doors From Outside Your Vehicle
Operating the Doors From Inside Your Vehicle
Autolock
Doors and Locks – Troubleshooting
Keyless Entry
- Keyless Entry Limitations
- Keyless Entry Settings
- Using Keyless Entry
Keyless Entry – Troubleshooting
Keyless Entry Keypad (If Equipped)
Easy Entry and Exit
Tailgate - Vehicles With: Manual Tailgate
Tailgate - Vehicles With: Remote Release Tailgate
- Tailgate Precautions
- Removing and Installing the Tailgate
- Tailgate Videos
Opening the Tailgate
Tailgate Step
Bed Extender
Tailgate – Troubleshooting
Security (If Equipped)
Passive Anti-Theft System
Anti-Theft Alarm System
Anti-Theft Alarm System Settings
Security – Troubleshooting
Power Running Boards (If Equipped)
- Power Running Board Precautions
- Power Running Board Settings
- Deploying and Stowing the Power Running Boards
Power Running Boards – Troubleshooting
Steering Wheel
Adjustable Pedals
Wipers and Washers
- Checking the Wiper Blades
- Replacing the Front Wiper Blades
- Wipers and Washers Videos
Autowipers (If Equipped)
Washers
Wipers and Washers – Troubleshooting
Exterior Lighting
- Exterior Lighting Control
- Using the Turn Signal Lamps
- Switching the Daytime Running Lamps On and Off - Vehicles With: Configurable Daytime Running Lamps
- Switching the Daytime Running Lamps On and Off - Vehicles With: Daytime Running Lamps (DRL)
- Using the Front Fog Lamps
- Switching the Cargo Lamps On
- Switching the Spot Lamps On and Off
- Exterior Lamp Indicators
- Exterior Lamps On Audible Warning
Headlamps – Troubleshooting
Autolamps
Exterior Lamps
Automatic High Beam Control (If Equipped)
Automatic High Beam Control – Troubleshooting
Interior Lighting
- Switching All of the Interior Lamps On and Off
- Switching the Front Interior Lamps On and Off
- Switching the Rear Interior Lamps On and Off
- Adjusting the Instrument Panel Lighting Brightness
- Ambient Lighting (If Equipped)
Interior Lamp Function
Interior Lighting – Troubleshooting
Windows
Interior Mirror
- Interior Mirror Precautions
- Manually Dimming the Interior Mirror
Auto-Dimming Interior Mirror (If Equipped)
Exterior Mirrors
Moonroof (If Equipped)
Instrument Cluster
- Instrument Cluster Overview - Vehicles With: 2.3 Inch Screen
- Instrument Cluster Overview - Vehicles With: 4.2 Inch Screen
- Instrument Cluster Overview - Vehicles With: 8 Inch Screen
- Tachometer
- Speedometer
- Engine Coolant Temperature Gauge
- Engine Oil Pressure Gauge
- Transmission Fluid Temperature Gauge
- Boost Gauge
- Diesel Exhaust Fluid Gauge
- What Are the Instrument Cluster Warning Lamps
- Instrument Cluster Warning Lamps
- What Are the Instrument Cluster Indicators
- Instrument Cluster Indicators
Fuel Gauge
Instrument Cluster Display
- Using the Instrument Cluster Display Controls
- Instrument Cluster Display Main Menu - Vehicles With: 2.3 Inch Screen
- Instrument Cluster Display Main Menu - Vehicles With: 4.2 Inch Screen
- Instrument Cluster Display Main Menu - Vehicles With: 8 Inch Screen
- Customizing the Instrument Cluster Display - Vehicles With: 8 Inch Screen
- Changing the Instrument Cluster Display Language - Vehicles With: 2.3 Inch Screen
- Changing the Instrument Cluster Display Language - Vehicles With: 4.2 Inch Screen
- Changing the Instrument Cluster Display Language - Vehicles With: 8 Inch Screen
- Changing the Measurement Unit - Vehicles With: 2.3 Inch Screen
- Changing the Measurement Unit - Vehicles With: 4.2 Inch Screen
- Changing the Measurement Unit - Vehicles With: 8 Inch Screen
- Changing the Temperature Unit - Vehicles With: 2.3 Inch Screen
- Changing the Temperature Unit - Vehicles With: 4.2 Inch Screen
- Changing the Temperature Unit - Vehicles With: 8 Inch Screen
- Changing the Tire Pressure Unit - Vehicles With: 2.3 Inch Screen
- Changing the Tire Pressure Unit - Vehicles With: 4.2 Inch Screen
- Changing the Tire Pressure Unit - Vehicles With: 8 Inch Screen
Personalized Settings
Trip Computer
Remote Start (If Equipped)
Climate Control - Vehicles With: Automatic Temperature Control
- Identifying the Climate Control Unit
- Switching Climate Control On and Off
- Switching Recirculated Air On and Off
- Switching Air Conditioning On and Off
- Switching Defrost On and Off
- Switching Maximum Defrost On and Off
- Switching Maximum Cooling On and Off
- Switching the Heated Rear Window On and Off (If Equipped)
- Setting the Blower Motor Speed
- Setting the Temperature
- Directing the Flow of Air
- Climate Control Hints
Climate Control - Vehicles With: Manual Temperature Control
- Identifying the Climate Control Unit
- Switching Climate Control On and Off
- Switching Recirculated Air On and Off
- Switching Air Conditioning On and Off
- Switching Defrost On and Off
- Switching Maximum Defrost On and Off
- Switching Maximum Cooling On and Off
- Switching the Heated Rear Window On and Off (If Equipped)
- Setting the Blower Motor Speed
- Switching the Heated Mirrors On and Off
- Setting the Temperature
- Directing the Flow of Air
- Climate Control Hints
Interior Air Quality
Front Seats
- Front Seat Precautions
- Sitting in the Correct Position
Manual Seats
Power Seats (If Equipped)
Massage Seats (If Equipped)
Heated Seats (If Equipped)
Ventilated Seats (If Equipped)
Rear Seats
Rear Occupant Alert System (If Equipped)
- What is the Rear Occupant Alert System
- How Does the Rear Occupant Alert System Work
- Rear Occupant Alert System Precautions
- Rear Occupant Alert System Limitations
- Switching Rear Occupant Alert System On and Off - Vehicles With: SYNC
- Switching Rear Occupant Alert System On and Off - Vehicles With: SYNC 3
- Switching Rear Occupant Alert System On and Off - Vehicles With: SYNC 4
- Rear Occupant Alert System Indicators
- Rear Occupant Alert System Audible Warnings
Memory Function
Garage Door Opener (If Equipped)
Power Outlet - Vehicles With: 120V Power Outlet
Power Outlet - Vehicles With: 12V Power Outlet
Wireless Accessory Charger (If Equipped)
Storage
Cup Holders
Glove Compartment
Center Console
Under Seat Storage
Glasses Holder
Starting and Stopping the Engine
- Starting and Stopping the Engine – Precautions
- Ignition Switch (If Equipped)
- Push Button Ignition Switch (If Equipped)
- Stopping the Engine When Your Vehicle is Stationary - Vehicles Without: Push Button Start
- Stopping the Engine When Your Vehicle is Stationary - Vehicles With: Push Button Start
- Stopping the Engine When Your Vehicle is Moving - Vehicles Without: Push Button Start
- Stopping the Engine When Your Vehicle is Moving - Vehicles With: Push Button Start
- Accessing the Passive Key Backup Position
- Starting and Stopping the Engine – Warning Lamps
- Starting and Stopping the Engine – Information Messages
- Starting and Stopping the Engine – Frequently Asked Questions - Gasoline, Vehicles Without: Push Button Start
- Starting and Stopping the Engine – Frequently Asked Questions - Gasoline, Vehicles With: Push Button Start
- Starting and Stopping the Engine – Frequently Asked Questions - Diesel, Vehicles Without: Push Button Start
- Starting and Stopping the Engine – Frequently Asked Questions - Diesel, Vehicles With: Push Button Start
Starting the Engine
Engine Block Heater (If Equipped)
Stopping the Engine
Automatic Engine Stop
Starting and Stopping the Engine – Troubleshooting
Fuel and Refueling
- Fuel and Refueling Precautions
- Fuel Tank Capacity
Fuel Quality
Running Out of Fuel
Fuel and Refueling – Troubleshooting
Diesel Particulate Filter
- What Is the Diesel Particulate Filter
- How Does the Diesel Particulate Filter Work
- Diesel Particulate Filter Precautions
- Diesel Particulate Filter Requirements
Diesel Particulate Filter Manual Regeneration
Diesel Particulate Filter – Troubleshooting
Selective Catalytic Reduction System
- What Is the Selective Catalytic Reduction System
- How Does the Selective Catalytic Reduction System Work
- Selective Catalytic Reduction System Precautions
- Selective Catalytic Reduction System Requirements
- Selective Catalytic Reduction System Guidelines
- Checking the Selective Catalytic Reduction System Status
- Diesel Exhaust Fluid Capacity and Specification
Filling the Selective Catalytic Reduction System Tank
Selective Catalytic Reduction System – Troubleshooting
Catalytic Converter
- What Is the Catalytic Converter
- Catalytic Converter Precautions
Catalytic Converter – Troubleshooting
Automatic Transmission
- Automatic Transmission Precautions
- Shifting Your Vehicle Into Gear
Automatic Transmission Positions
Manually Shifting Gears
Brake Shift Interlock
Power Take-Off (If Equipped)
Four-Wheel Drive (If Equipped)
- How Does Four-Wheel Drive Work
- Four-Wheel Drive Precautions
- Four-Wheel Drive Limitations
- Selecting a Four-Wheel Drive Mode
- Four-Wheel Drive Indicators
Four-Wheel Drive Modes
Four-Wheel Drive Driving Hints
Four-Wheel Drive – Troubleshooting
Electronic Locking Differential (If Equipped)
- What Is the Electronic Locking Differential
- How Does the Electronic Locking Differential Work
- Electronic Locking Differential Precautions
- Switching the Electronic Locking Differential On and Off - 4x4
- Switching the Electronic Locking Differential On and Off - 4x2
- Electronic Locking Differential Indicators
Electronic Locking Differential – Troubleshooting
Drive Mode Control
- What Is Drive Mode Control
- How Does Drive Mode Control Work
- Selecting a Drive Mode
Drive Modes
Drive Mode Control – Troubleshooting
Brakes
- Brake Precautions
- Brake Over Accelerator
- Locating the Brake Fluid Reservoir
- Checking the Brake Fluid
- Brake Fluid Specification
Anti-Lock Braking System
Brakes – Troubleshooting
Parking Brake
- Applying the Parking Brake
- Releasing the Parking Brake
Parking Brake – Troubleshooting
Diesel Engine Exhaust Brake (If Equipped)
- Diesel Engine Exhaust Brake – Precautions
- Using the Diesel Engine Exhaust Brake
- Diesel Engine Exhaust Brake Indicators
Diesel Engine Exhaust Brake – Troubleshooting
Hill Start Assist
- What Is Hill Start Assist
- How Does Hill Start Assist Work
- Hill Start Assist Precautions
Hill Start Assist – Troubleshooting
Traction Control
- What Is Traction Control
- How Does Traction Control Work
- Switching Traction Control On and Off
- Traction Control Indicator
Traction Control – Troubleshooting
Stability Control
Trail Control (If Equipped)
Hill Descent Control (If Equipped)
Steering
Hydraulic Power Steering
Steering – Troubleshooting
Parking Aids (If Equipped)
- Parking Aid Precautions
Rear Parking Aid
Parking Aids – Troubleshooting
Rear View Camera
360 Degree Camera (If Equipped)
Cruise Control (If Equipped)
Adaptive Cruise Control (If Equipped)
- How Does Adaptive Cruise Control Work
- Adaptive Cruise Control Precautions
- Adaptive Cruise Control Limitations
- Switching Adaptive Cruise Control On and Off
- Adaptive Cruise Control Automatic Cancellation
- Setting the Adaptive Cruise Control Speed
- Setting the Adaptive Cruise Control Gap
- Canceling the Set Speed
- Resuming the Set Speed
- Overriding the Set Speed
- Adaptive Cruise Control Indicators
- Switching From Adaptive Cruise Control to Cruise Control - Vehicles With: 2.3 Inch Screen
- Switching From Adaptive Cruise Control to Cruise Control - Vehicles With: 4.2 Inch Screen
- Switching From Adaptive Cruise Control to Cruise Control - Vehicles With: 8 Inch Screen
Adaptive Cruise Control – Troubleshooting
Lane Keeping System (If Equipped)
- What Is the Lane Keeping System
- How Does the Lane Keeping System Work
- Lane Keeping System Precautions
- Lane Keeping System Limitations
- Switching the Lane Keeping System On and Off - Vehicles With: 4.2 Inch Screen
- Switching the Lane Keeping System On and Off - Vehicles With: 8 Inch Screen
- Lane Keeping System Indicators
Alert Mode
Lane Keeping System – Troubleshooting
Blind Spot Information System (If Equipped)
- What Is Blind Spot Information System
- How Does Blind Spot Information System Work
- Blind Spot Information System Precautions
- Blind Spot Information System Limitations
- Blind Spot Information System Requirements
- Switching Blind Spot Information System On and Off - Vehicles With: 4.2 Inch Screen
- Switching Blind Spot Information System On and Off - Vehicles With: 8 Inch Screen
- Locating the Blind Spot Information System Sensors
- Blind Spot Information System Indicators
Blind Spot Information System With Trailer Coverage
Blind Spot Information System – Troubleshooting
Cross Traffic Alert (If Equipped)
- What Is Cross Traffic Alert
- How Does Cross Traffic Alert Work
- Cross Traffic Alert Precautions
- Cross Traffic Alert Limitations
- Switching Cross Traffic Alert On and Off - Vehicles With: 4.2 Inch Screen
- Switching Cross Traffic Alert On and Off - Vehicles With: 8 Inch Screen
- Locating the Cross Traffic Alert Sensors
- Cross Traffic Alert Indicators
Cross Traffic Alert – Troubleshooting
Pre-Collision Assist (If Equipped)
- What Is Pre-Collision Assist
- How Does Pre-Collision Assist Work
- Pre-Collision Assist Precautions
- Pre-Collision Assist Limitations
- Switching Pre-Collision Assist On and Off - Vehicles With: 2.3 Inch Screen
- Switching Pre-Collision Assist On and Off - Vehicles With: 4.2 Inch Screen
- Switching Pre-Collision Assist On and Off - Vehicles With: 8 Inch Screen
- Locating the Pre-Collision Assist Sensors
Distance Indication (If Equipped)
Distance Alert (If Equipped)
Automatic Emergency Braking
Pre-Collision Assist – Troubleshooting
Driver Alert
Load Carrying
Pickup Bed
- Pickup Bed Precautions
Pickup Bed Anchor Points (If Equipped)
Tailgate Anchor Points (If Equipped)
Connecting a Trailer
- Connecting a Trailer Precautions
- Connecting a Trailer
Hitches
Connecting a Trailer – Troubleshooting
Towing a Trailer
- Towing a Trailer Precautions
- Trailer Brake Precautions
- Towing a Trailer Limitations
- Loading Your Trailer
- Trailer Towing Hints
- Launching or Retrieving a Boat or Personal Watercraft
Towing Weights and Dimensions
Towing a Trailer – Troubleshooting
Integrated Trailer Brake Controller (If Equipped)
- What Is the Integrated Trailer Brake Controller
- Integrated Trailer Brake Controller Precautions
- Using the Integrated Trailer Brake Controller
- Adjusting the Integrated Trailer Brake Controller Mode
Integrated Trailer Brake Controller – Troubleshooting
Trailer Sway Control
Trailer Backup Assistance (If Equipped)
- What is Trailer Backup Assistance
- How Does Trailer Backup Assistance Work
- Trailer Backup Assistance Precautions
- Switching Trailer Backup Assistance On and Off
- Using the Trailer Backup Assistance Controller
- Using the Trailer Backup Assistance Views
Setting Up the Trailer Backup Assistance for a Conventional Trailer
Setting Up the Trailer Backup Assistance for a Fifth-Wheel or Gooseneck Trailer
Trailer Backup Assistance – Troubleshooting
Trailer Reverse Guidance (If Equipped)
- What Is Trailer Reverse Guidance
- How Does Trailer Reverse Guidance Work
- Trailer Reverse Guidance Precautions
- Switching Trailer Reverse Guidance On and Off
- Using Trailer Reverse Guidance Views
Setting Up Trailer Reverse Guidance for a Conventional Trailer
Setting Up Trailer Reverse Guidance for a Fifth-Wheel or Gooseneck Trailer
Trailer Reverse Guidance – Troubleshooting
Driving Hints
Crash and Breakdown Information
- Roadside Assistance
- Switching the Hazard Flashers On and Off
- Transporting the Vehicle
Jump Starting the Vehicle
Post-Crash Alert System
Automatic Crash Shutoff
Recovery Towing
Towing Your Vehicle
Fuses
- Fuse Precautions
- Identifying Fuse Types
Under Hood Fuse Box
Body Control Module Fuse Box
Fuses – Troubleshooting
Maintenance
- Maintenance Precautions
- Opening and Closing the Hood
- Under Hood Overview - 6.2L
- Under Hood Overview - 6.7L Diesel
- Under Hood Overview - 7.3L
- Engine Oil Dipstick Overview - 6.2L
- Engine Oil Dipstick Overview - 6.7L Diesel
- Engine Oil Dipstick Overview - 7.3L
- Checking the Engine Oil Level
- Adding Engine Oil
- Resetting the Intelligent Oil Life Monitor - Vehicles With: 2.3 Inch Screen/4.2 Inch Screen
- Resetting the Intelligent Oil Life Monitor - Vehicles With: 8 Inch Screen
- Engine Oil Capacity and Specification
- Checking the Coolant
- Draining the Fuel Filter Water Trap - Diesel
- Changing the Fuel Filter - Diesel
- Changing the Fuel Filter - Gasoline
- Changing the 12V Battery
- Adjusting the Headlamps
- Exterior Bulb Specification Chart
- Removing a Rear Lamp Assembly - Vehicles Without: Pickup Bed
- Removing a Rear Lamp Assembly - Vehicles With: Pickup Bed
- Changing a Headlamp Bulb
- Changing a Front Turn Signal Lamp Bulb
- Changing a Front Fog Lamp Bulb
- Changing a Rear Lamp Bulb
- Changing a Stoplamp Bulb
- Changing a Rear Turn Signal Lamp Bulb
- Changing a Reversing Lamp Bulb - Vehicles Without: Blind Spot Information System
- Changing a Reversing Lamp Bulb - Vehicles With: Blind Spot Information System
- Changing a High Mounted Stoplamp Bulb
- Changing a License Plate Lamp Bulb
- Drive Belt Routing - 6.2L
- Drive Belt Routing - 6.7L Diesel, Vehicles With: Dual Generators
- Drive Belt Routing - 6.7L Diesel, Vehicles With: Single Generator
- Drive Belt Routing - 7.3L, Vehicles With: Dual Generators
- Drive Belt Routing - 7.3L, Vehicles With: Single Generator
Engine Oil
Engine Air Filter
Exterior Bulbs
Interior Bulbs
Vehicle Care
- Cleaning Products
- Cleaning the Exterior Precautions
- Cleaning Headlamps and Rear Lamps
- Cleaning Windows and Wiper Blades
- Cleaning Chrome, Aluminium or Stainless Steel
- Cleaning Wheels
- Cleaning the Engine Compartment
- Cleaning Stripes or Graphics
- Cleaning Camera Lenses and Sensors
- Cleaning the Underbody
- Cleaning the Exhaust
- Repairing Minor Paint Damage
- Waxing Your Vehicle
Cleaning the Exterior
Cleaning the Interior
Storing Your Vehicle
Wheel and Tire Information
Tire Care
Tire Pressure Monitoring System (If Equipped)
Changing a Road Wheel
Capacities and Specifications
- Engine Specifications - 6.2L
- Engine Specifications - 6.7L Diesel
- Engine Specifications - 7.3L
- Motorcraft Parts - 6.2L
- Motorcraft Parts - 6.7L Diesel
- Motorcraft Parts - 7.3L
- Engine Oil Capacity and Specification - 6.2L
- Engine Oil Capacity and Specification - 6.7L Diesel
- Engine Oil Capacity and Specification - 7.3L
- Cooling System Capacity and Specification - 6.2L
- Cooling System Capacity and Specification - 6.7L Diesel
- Cooling System Capacity and Specification - 7.3L
- Fuel Tank Capacity - Diesel
- Fuel Tank Capacity - Gasoline
- Air Conditioning System Capacity and Specification - 6.2L
- Air Conditioning System Capacity and Specification - 6.7L Diesel
- Air Conditioning System Capacity and Specification - 7.3L
- Washer Fluid Specification
- Diesel Exhaust Fluid Capacity and Specification
- Automatic Transmission Fluid Capacity and Specification - Diesel
- Automatic Transmission Fluid Capacity and Specification - Gasoline
- Brake Fluid Specification
- Transfer Case Fluid Capacity and Specification
- Front Axle Fluid Capacity and Specification
- Rear Axle Fluid Capacity and Specification - Diesel
- Rear Axle Fluid Capacity and Specification - Gasoline
- Hydraulic Power Steering Fluid Capacity and Specification
Vehicle Identification
Vehicle Identification Number
Connected Vehicle - Vehicles With: SYNC 3
Connected Vehicle - Vehicles With: SYNC 4
- What Is a Connected Vehicle
- Connected Vehicle Requirements
- Connected Vehicle Limitations
- Connecting the Vehicle to a Wi-Fi Network
Connecting the Vehicle to a Mobile Network
Connected Vehicle – Troubleshooting
Vehicle Wi-Fi Hotspot (If Equipped)
Audio System - Vehicles With: SYNC
Audio System - Vehicles With: SYNC 3
Audio System - Vehicles With: SYNC 4
- Audio System Precautions
- Identifying the Audio Unit
- Switching the Audio Unit On and Off
- Selecting the Audio Source
- Playing or Pausing the Audio Source
- Adjusting the Volume
- Switching Shuffle Mode On and Off
- Switching Repeat Mode On and Off
- Setting a Memory Preset
- Muting the Audio
- Adjusting the Sound Settings
- Setting the Clock and Date
- Switching the Display On and Off
AM/FM Radio
Digital Radio
Satellite Radio
Audio System – Troubleshooting
SYNC™
SYNC™ 3 (If Equipped)
Center Display - Vehicles With: SYNC 4
Voice Interaction - Vehicles With: SYNC 4
Alexa Built-In (If Equipped)
Phone - Vehicles With: SYNC 4
Bluetooth® - Vehicles With: SYNC 4
Apps - Vehicles With: SYNC 4
Navigation - Vehicles With: SYNC 4
- Connected Navigation
- Accessing Navigation
- Navigation Map Updates
- Trailer Towing Navigation
Adjusting the Map
Live Traffic
Setting a Destination
Waypoints
Route Guidance
Vehicle Software Updates - Vehicles With: SYNC 4
Vehicle System Reset - Vehicles With: SYNC 4
Accessories
Auxiliary Switches
Ford Protect
Scheduled Maintenance
Customer Information
- Rollover Warning
- Our Sustainability Report
- Getting the Services You Need
- In California (U.S. Only)
- The Better Business Bureau Auto Line Program - United States of America
- The Mediation and Arbitration Program - Canada
- Getting Assistance Outside the U.S. and Canada
- Ordering a Canadian French Owner's Manual
- Reporting Safety Defects in the United States
- Reporting Safety Defects in Canada
- Blind Spot Information System Sensors
- Body Control Module
- Cruise Control Module
- Keys and Remote Controls
- Passive Anti-Theft System
- Radio Transceiver Module
- SYNC - Vehicles With: SYNC 3
- SYNC - Vehicles With: SYNC 4
- Telematics Control Unit
- Tire Pressure Monitoring System Sensors - Vehicles With: 315 MHz Sensors
- Tire Pressure Monitoring System Sensors - Vehicles With: 433 MHz Sensors
- Wireless Accessory Charging Module
- Perchlorate
- Replacement Parts Recommendation
- Mobile Communications Equipment
- End User License Agreement
- Emission Law
- Export Unique Options
- Warranty Information
Radio Frequency Certification Labels
Appendices
Selective Catalytic Reduction System – Troubleshooting - Selective Catalytic Reduction System – Information Messages
This view of the Owner's Manual contains the very latest information, which may vary slightly from the printed Owner's Manual originally provided with your vehicle. It may also describe content that is not on or operates differently on your vehicle. Please consider the Owner's Manual originally provided with your vehicle as the primary source of information for your vehicle.
The information contained in this publication was correct at the time of release.In the interest of continuous development, we reserve the right to change specifications, design or equipment at any time without notice or obligation.No part of this publication may be reproduced, transmitted, stored in a retrieval system or translated into any language in any form by any means without our written permission.Errors and omissions excepted.
Copyright © 2025 Ford Motor Company
Selective Catalytic Reduction System – Information Messages
| Message | Action | |
|---|---|---|
| DEF Level Range: XX mi/km Refill Now | The distance you can travel before depleting the remaining diesel exhaust fluid. Refill as soon as possible. | |
| DEF Level Empty Speed Limited to XX MPH / km/h in XX mi/km | Your diesel exhaust fluid is nearing empty. Your vehicle’s top speed will become limited in the displayed distance. You must replenish the diesel exhaust fluid to resume normal operation of your vehicle. See Diesel Exhaust Fluid Capacity and Specification. | |
| DEF Level Empty Speed Limited to XX MPH/km/h Upon Restart | Your remaining diesel exhaust fluid has depleted. Your speed will be limited upon restart. You must replenish the diesel exhaust fluid to resume normal operation of your vehicle. See Diesel Exhaust Fluid Capacity and Specification. | |
| DEF Level Low Speed Limited to XX MPH/km/h | The diesel exhaust fluid is empty. You must replenish the diesel exhaust fluid to resume normal operation of your vehicle. See Diesel Exhaust Fluid Capacity and Specification. | |
DEF Level Empty Engine Idled Soon | The selective catalytic reduction system detects low exhaust fluid. The engine will eventually enter into an idle only mode. You must replenish the diesel exhaust fluid to resume normal operation of your vehicle. See Diesel Exhaust Fluid Capacity and Specification. | |
DEF Level Empty Engine Idled See Manual | The vehicle will enter into an idle only mode. You must replenish the diesel exhaust fluid to resume normal operation of your vehicle. See Diesel Exhaust Fluid Capacity and Specification. | |
| DEF Fault Speed Limited to XX MPH/km/h in XX mi/km | The selective catalytic reduction system detects a fault.The vehicle’s top speed will become limited in the displayed distance and count down from this point.Have your vehicle checked as soon as possible. | |
| DEF Fault Speed Limited to XX MPH/km/h Upon Restart | The selective catalytic reduction system detects a fault.The vehicle’s top speed will become limited upon restarting.Have your vehicle checked as soon as possible. | |
| DEF Fault Speed Limited to XX MPH/km/h | The selective catalytic reduction system detects a fault.The vehicle’s top speed is limited.Have your vehicle checked as soon as possible. | |
| DEF Fault Engine Idled Soon | The selective catalytic reduction system detects a fault.The engine will eventually enter into an idle only mode.Have your vehicle checked as soon as possible. | |
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North America
| Country | Phone | |
|---|---|---|
| United States | 1-800-392-3673 (FORD) | |
| Canada | 1-800-565-3673 (FORD) | |
| Mexico | 1-800-719-8466 | |
| Guam | 1-800-392-3673 (FORD) | |
| North Mariana Islands | apemcrc@ford.com | |
| Puerto Rico | (800) 841-3673 | prcac@ford.com |
| US Virgin Islands | (800) 841-3673 | prcac@ford.com |
IMG
| Country | Phone | |
|---|---|---|
| Algeria | nafcrc@ford.com | |
| Angola | ssacrc@ford.com | |
| Benin | ssacrc@ford.com | |
| Botswana | ssacrc@ford.com | |
| Burkina FASO | ssacrc@ford.com | |
| Burundi | ssacrc@ford.com | |
| Cameroon | ssacrc@ford.com | |
| Cape Verde | ssacrc@ford.com | |
| Central African Republic | ssacrc@ford.com | |
| Chad | ssacrc@ford.com | |
| Comoros | ssacrc@ford.com | |
| Dem Republic of Congo | ssacrc@ford.com | |
| Djibuti | ssacrc@ford.com | |
| Egypt | nafcrc@ford.com | |
| Equitorial Guinea | ssacrc@ford.com | |
| Eritrea | ssacrc@ford.com | |
| Ethiopia | ssacrc@ford.com | |
| Gabon | ssacrc@ford.com | |
| Gambia | ssacrc@ford.com | |
| Ghana | ssacrc@ford.com | |
| Guinea | ssacrc@ford.com | |
| Guinea-Bissau | ssacrc@ford.com | |
| Ivory Coast | ssacrc@ford.com | |
| Kenya | ssacrc@ford.com | |
| Liberia | ssacrc@ford.com | |
| Libya | nafcrc@ford.com | |
| Madagascar | ssacrc@ford.com | |
| Malawi | ssacrc@ford.com | |
| Mauritania | ssacrc@ford.com | |
| Mauritius | ssacrc@ford.com | |
| Morocco | nafcrc@ford.com | |
| Mozambique | ssacrc@ford.com | |
| Namibia | ssacrc@ford.com | |
| Niger | ssacrc@ford.com | |
| Nigeria | ssacrc@ford.com | |
| Republic of Congo | ssacrc@ford.com | |
| Rwanda | ssacrc@ford.com | |
| Sao Tome and Principe | ssacrc@ford.com | |
| Senegal | ssacrc@ford.com | |
| Sychelles | ssacrc@ford.com | |
| Sierra Leone | ssacrc@ford.com | |
| South Africa | 860011022 | fordcrc2@ford.com |
| South Sudan | ssacrc@ford.com | |
| Swaziland | ssacrc@ford.com | |
| Tanzania | ssacrc@ford.com | |
| Togo | ssacrc@ford.com | |
| Tunisia | nafcrc@ford.com | |
| Uganda | ssacrc@ford.com | |
| Zambia | ssacrc@ford.com | |
| Zimbabwe | ssacrc@ford.com | |
| American Somoa | apemcrc@ford.com | |
| Australia | (13 FORD) 13 3673 | foacust1@ford.com |
| Bangladesh | apemcrc@ford.com | |
| Bhutan | apemcrc@ford.com | |
| Brunei | apemcrc@ford.com | |
| Cambodia | apemcrc@ford.com | |
| Fiji | apemcrc@ford.com | |
| French Polynesia | apemcrc@ford.com | |
| India | apemcrc@ford.com | |
| Indonesia | apemcrc@ford.com | |
| Japan | apemcrc@ford.com | |
| Laos | apemcrc@ford.com | |
| Macao | apemcrc@ford.com | |
| Malaysia | apemcrc@ford.com | |
| Marshall Islands | apemcrc@ford.com | |
| Mongolia | apemcrc@ford.com | |
| Myanmar | apemcrc@ford.com | |
| Nepal | apemcrc@ford.com | |
| New Caledonia | apemcrc@ford.com | |
| New Zealand | 0800 367 369 (FORDNZ) | fnzcust@ford.com |
| Pakistan | apemcrc@ford.com | |
| Palau | apemcrc@ford.com | |
| Papua New Guinea | apemcrc@ford.com | |
| Philippines | 02-88669408 | emailus@ford.com |
| Singapore | apemcrc@ford.com | |
| South Korea | 82-2-1600-6003 | infokr1@ford.com |
| Sri Lanka | apemcrc@ford.com | |
| Tahiti | apemcrc@ford.com | |
| Thailand | 1383 | fordthai@ford.com |
| Timor Leste | apemcrc@ford.com | |
| Vanuatu | apemcrc@ford.com | |
| Vietnam | 1800588888 | fordvn@ford.com |
| Wallis and Futuna | apemcrc@ford.com | |
| Western Somoa | apemcrc@ford.com | |
| Afghanistan | menacac@ford.com | |
| Bahrain | menacac@ford.com | |
| Iraq | menacac@ford.com | |
| Israel | 08-9139995 | service1@kelekmotors.co.il |
| Jordan | menacac@ford.com | |
| Kuwait | 965 1 898900 | menacac@ford.com |
| Lebanon | menacac@ford.com | |
| Oman | menacac@ford.com | |
| Qatar | menacac@ford.com | |
| Saudi Arabia | 8008443673 | menacac@ford.com |
| Syria | menacac@ford.com | |
| United Arab Emirates | 80004441066 | menacac@ford.com |
| Yemen | menacac@ford.com |
Greater China
| Country | Phone | |
|---|---|---|
| China-Imported Vehicles | 400-690-1886 | |
| China-CAF | 951995 | |
| China-JMC | 400-003-1111 | |
| China-Lincoln | 400-988-6789 | |
| Taiwan | 0800-032100 | |
| Hong Kong | (852) 3768-4898 |
South America
| Country | Phone | |
|---|---|---|
| Argentina | 0800-888-3673 | |
| Bolivia | Contact Your Local Ford Distributor | |
| Brazil | 0800-703-3673 | central@ford.com |
| Chile | Contact Your Local Ford Distributor | |
| Colombia | Contact Your Local Ford Distributor | |
| Ecuador | Contact Your Local Ford Distributor | |
| French Guiana | Contact Your Local Ford Distributor | |
| Guyana | Contact Your Local Ford Distributor | |
| Paraguay | Contact Your Local Ford Distributor | |
| Peru | Contact Your Local Ford Distributor | |
| Suriname | Contact Your Local Ford Distributor | |
| Uruguay | Contact Your Local Ford Distributor | |
| Venezuela | Contact Your Local Ford Distributor |
Europe
| Country | Phone | |
|---|---|---|
| Albania | Contact Your Local Ford Distributor | |
| Andorra | Contact Your Local Ford Distributor | |
| Armenia | Contact Your Local Ford Distributor | |
| Austria | 01 20 609 2424 | kundenz@ford.com |
| Azerbaijan | Contact Your Local Ford Distributor | |
| Belarus | Contact Your Local Ford Distributor | |
| Belgium | 32 2 700 67 76 | custfobe@ford.com |
| Bosnia | Contact Your Local Ford Distributor | |
| Bulgaria | Contact Your Local Ford Distributor | |
| Croatia | Contact Your Local Ford Distributor | |
| Cyprus | Contact Your Local Ford Distributor | |
| Czech Republic | 800 3673 29 | zakaznik@ford.com |
| Denmark | 43 68 2000 | crcdk@ford.com |
| Estonia | 372 6710 060 | ford@infoauto.ee |
| Falkland Islands | Contact Your Local Ford Distributor | |
| Finland | 09 725 22022 | palvelut@ford.com |
| France | 0800 005 005 | crcfr@ford.com |
| Georgia | Contact Your Local Ford Distributor | |
| Germany | 0221 9999 2 999 | kunden@ford.com |
| Girbraltar | Contact Your Local Ford Distributor | |
| Greece | 216 900 88 99 | info11@ford.com |
| Hungary | +36 1 7777 555 | Contact Your Local Ford Distributor |
| Iceland | Contact Your Local Ford Distributor | |
| Ireland | 1800 771 199 | crcirela@ford.com |
| Italy | 800 22 44 33 | tu@ford.com |
| Kazakhstan | Contact Your Local Ford Distributor | |
| Latvia | +371 67303020 | |
| Liechtenstein | Contact Your Local Ford Distributor | |
| Lithuania | 370 5216 8226 | forduzklausos@inchcape.lt |
| Luxembourg | +352 248 71 800 | custfobe@ford.com |
| Macedonia | Contact Your Local Ford Distributor | |
| Malta | Contact Your Local Ford Distributor | |
| Moldova | Contact Your Local Ford Distributor | |
| Monaco | Contact Your Local Ford Distributor | |
| Montenegro | Contact Your Local Ford Distributor | |
| Netherlands | 70 7703 777 | klanten@ford.com |
| Norway | 47 66819739 | infonor@ford.com |
| Poland | 48 22 522 27 27 | kontakty@ford.com |
| Portugal | 800 210 373 | clientes@ford.com |
| Romania | 40 312298798 | crcro@ford.com |
| Russia | Contact Your Local Ford Distributor | |
| San Marino | Contact Your Local Ford Distributor | |
| Serbia | Contact Your Local Ford Distributor | |
| Serbia and Montenegro | Contact Your Local Ford Distributor | |
| Slovakia | Contact Your Local Ford Distributor | |
| Slovenia | Contact Your Local Ford Distributor | |
| South Georgia | Contact Your Local Ford Distributor | |
| Spain | 900 80 70 90 | crcspain@ford.com |
| Sweden | 08-593 66 333 | fordkund@ford.com |
| Switzerland | 044 511 14 45 | assistch@ford.com |
| Turkey | Contact Your Local Ford Distributor | |
| Ukraine | Contact Your Local Ford Distributor | |
| United Kingdom | 020 3564 4444 | UKCRC1@ford.com |
Caribbean and Central America
| Country | Phone | |
|---|---|---|
| Anguilla | (313) 594-4857 | expcac@ford.com |
| Antigua | (313) 594-4857 | expcac@ford.com |
| Aruba | (313) 594-4857 | expcac@ford.com |
| Bahamas | (313) 594-4857 | expcac@ford.com |
| Barbados | (313) 594-4857 | expcac@ford.com |
| Bermuda | (313) 594-4857 | expcac@ford.com |
| Bonaire and St. Eustatius | (313) 594-4857 | expcac@ford.com |
| Cayman Islands | (313) 594-4857 | expcac@ford.com |
| Curacao | (313) 594-4857 | expcac@ford.com |
| Dominica | (313) 594-4857 | expcac@ford.com |
| Dominican Republic | (313) 594-4857 | expcac@ford.com |
| Grenada | (313) 594-4857 | expcac@ford.com |
| Haiti | (313) 594-4857 | expcac@ford.com |
| Jamaica | (313) 594-4857 | expcac@ford.com |
| Martinique | (313) 594-4857 | expcac@ford.com |
| Montserrat | (313) 594-4857 | expcac@ford.com |
| St. Kitts and Nevis | (313) 594-4857 | expcac@ford.com |
| St. Lucia | (313) 594-4857 | expcac@ford.com |
| St. Martin | (313) 594-4857 | expcac@ford.com |
| St. Vincent and the Grenadines | (313) 594-4857 | expcac@ford.com |
| Trinidad and Tobago | (313) 594-4857 | expcac@ford.com |
| Turks and Caicos | (313) 594-4857 | expcac@ford.com |
| British Virgin Islands | (313) 594-4857 | expcac@ford.com |
| Netherlands Antilles | (313) 594-4857 | expcac@ford.com |
| Belize | (313) 594-4857 | expcac@ford.com |
| Costa Rica | (313) 594-4857 | expcac@ford.com |
| El Salvador | (313) 594-4857 | expcac@ford.com |
| Guatemala | (313) 594-4857 | expcac@ford.com |
| Honduras | (313) 594-4857 | expcac@ford.com |
| Nicaragua | (313) 594-4857 | expcac@ford.com |
| Panama | (313) 594-4857 | expcac@ford.com |