Symptom   Possible Cause and Resolution  
The system is not functioning.  
  • You can reset the system to restore functionality that has stopped working.The system reset is designed to restore functionality and does not delete any personal data that you have stored.
I want to delete personal data from the system.  
  • A master reset is required to restore the system back to factory settings.This deletes any personal data that you have stored.

Resetting the System
  1. Simultaneously press and hold the seek up and the audio unit power buttons until the screen goes black.
  1. Wait three minutes to allow the system to complete the reset.
Master Reset
Settings Icon  Select the settings option on the feature bar.
  1. Select General.
  1. Select Master Reset.
  1. Select Continue.
Note:   If you carry out a master reset, the system does not remove your vehicle from your vehicle network carrier’s account. To remove your vehicle from the account, contact your vehicle network carrier.
Note:   If you carry out a master reset, the system removes any authorized users and personal data.

Owner's Manual Feedback

  • Please note that Ford will not respond to individual feedback.
  • Please provide detailed feedback regarding any inaccuracies in the content or any missing content in the Owner's Manual.
  • Your feedback will be investigated, and any necessary changes will be updated in the online Owner's Manual. 

Submit

Your input is valuable in helping us improve our Owner's Manual. Thank you for taking the time to provide your feedback.

Ok