WARNING   WARNING:  Do not leave children unattended in your vehicle and do not let them play with the power windows. Failure to follow this instruction could result in personal injury.
WARNING   WARNING:  When closing the power windows, verify they are free of obstruction and make sure that children and pets are not in the proximity of the window openings.

Note:   If the vehicle is to be left unsupervised, the vehicle key should be taken to ensure that the windows are not operated inadvertently.
Note:   If you operate the switches often during a short period of time, the system might become inoperable for a certain time to prevent damage due to overheating.
Note:   If you operate both the switch on the relevant door and the switch for that window on the driver’s door at the same time, the window stops moving.
Note:   You may hear a rumbling noise when just one of the windows are open. Lower the opposite window slightly to reduce this noise.
Driver’s Door Switches
You can operate all the windows with the switches on the door trim panel of the driver’s door.
Driver Door Switch
APress the switch to open the window.
BLift the switch to close the window.
Front and Rear Passengers’ Door Switches
Passenger Power Window Switch
APress the switch to open the window.
BLift the switch to close the window.
Opening and Closing the Driver Side Window Automatically
Press or lift the switch to the second action point and release it. Press or lift it again to stop the window.
Opening and Closing Other Windows Automatically
Note:   You can open and close other windows automatically only if your vehicle is equipped with global opening and closing.
Press or lift the switch to the second action point and release it. Press or lift it again to stop the window.
Safety Switch for the Rear Windows
Note:   You can always operate the rear and front passenger windows from the driver’s door if your vehicle is equipped with global opening and closing.
Note:   On vehicles without global opening and closing, the rear windows cannot be operated from the driver side when the safety switch is pressed.
Rear Window Control - Lock/Unlock
A switch in the driver’s door disables the rear passenger electric window switches.
The indicator in the safety switch turns on once you press the switch.
Resetting the Memory of the Electric Windows - Vehicle with One Touch Up/Down on Driver Side only
WARNING   WARNING:  Bounce-back is off until you reset the memory. Take care when closing the windows to avoid personal injury or damage to your vehicle.

In the event of a flat battery or after the battery has been disconnected from your vehicle, you must reset the memory for the driver window.
  1. Open the window.
  1. Lift and hold the switch to second action point until the window is fully closed.
  1. Lift the switch for more than two seconds and release.
  1. Open the window using the first action point and try to close it automatically using second action point.
  1. If the window does not open or close automatically when the switch is pressed or lifted to second action points, repeat the procedure.
Anti-trap windows
Anti-trap windows are designed to prevent objects from getting caught between the glass and the seal when the electric window is closed. Upon sensing an obstruction, the window automatically re-opens and allows the trapped object to be removed.
Safety Mode
Note:   The anti-trap function is not active during this procedure.
Note:   When you close the window using auto-up for the third time with the obstacle in the way, the anti-trap function disables. Make sure there are no obstacles in the way of the closing window.
If the system detects a malfunction, it enters a safety mode. The windows move for only about 0.8 seconds at a time and then stop again. Close the windows by lifting the switch again when the windows stop moving. Have your vehicle checked as soon as possible.
Bounce-Back
The window automatically stops and reverses some distance if it detects an obstacle while closing.
Overriding the Bounce-Back Feature
WARNING   WARNING:  If you override bounce-back, the window does not reverse if it detects an obstacle. Take care when closing the windows to avoid personal injury or damage to your vehicle.

Proceed as follows to override this protection feature when there is a resistance, for example in winter:
  1. Close the window twice until it reaches the point of resistance and let it reverse.
  1. Close the window a third time to the point of resistance.
Note:   This operation should occur within two seconds after the window reaches the reversing end position.
  1. The bounce-back feature disables and you can close the window manually. The window goes past the point of resistance and you can close it fully.
See an authorized dealer as soon as possible if the window does not close after the third attempt.
Resetting the Bounce-Back Feature
WARNING   WARNING:  Bounce-back is off until you reset the memory. Take care when closing the windows to avoid personal injury or damage to your vehicle.

If you have disconnected the battery, you must reset the bounce-back memory separately for each window.
  1. Lift and hold the switch until the window is fully closed.
  1. Release the switch.
  1. Lift the switch again for one more second.
  1. Press and hold the switch until the window is fully open.
  1. Release the switch.
  1. Lift and hold the switch until the window is fully closed.
  1. Open the window and then try to close it automatically.
  1. Reset and repeat the procedure if the window does not close automatically.

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Contact Information

North America

CountryPhoneEmail
United States1-800-392-3673 (FORD)
Canada1-800-565-3673 (FORD)
Mexico1-800-719-8466
Guam1-800-392-3673 (FORD)
North Mariana Islandsapemcrc@ford.com
Puerto Rico(800) 841-3673prcac@ford.com
US Virgin Islands(800) 841-3673prcac@ford.com

IMG

CountryPhoneEmail
Algerianafcrc@ford.com
Angolassacrc@ford.com
Beninssacrc@ford.com
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Laosapemcrc@ford.com
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New Zealand0800 367 369 (FORDNZ)fnzcust@ford.com
Pakistanapemcrc@ford.com
Palauapemcrc@ford.com
Papua New Guineaapemcrc@ford.com
Philippines02-88669408emailus@ford.com
Singaporeapemcrc@ford.com
South Korea82-2-1600-6003infokr1@ford.com
Sri Lankaapemcrc@ford.com
Tahitiapemcrc@ford.com
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Timor Lesteapemcrc@ford.com
Vanuatuapemcrc@ford.com
Vietnam1800588888fordvn@ford.com
Wallis and Futunaapemcrc@ford.com
Western Somoaapemcrc@ford.com
Afghanistanmenacac@ford.com
Bahrainmenacac@ford.com
Iraqmenacac@ford.com
Israel08-9139995service1@kelekmotors.co.il
Jordanmenacac@ford.com
Kuwait965 1 898900menacac@ford.com
Lebanonmenacac@ford.com
Omanmenacac@ford.com
Qatarmenacac@ford.com
Saudi Arabia8008443673menacac@ford.com
Syriamenacac@ford.com
United Arab Emirates80004441066menacac@ford.com
Yemenmenacac@ford.com

Greater China

CountryPhoneEmail
China-Imported Vehicles400-690-1886
China-CAF951995
China-JMC400-003-1111
China-Lincoln400-988-6789
Taiwan0800-032100
Hong Kong(852) 3768-4898

South America

CountryPhoneEmail
Argentina0800-888-3673
BoliviaContact Your Local Ford Distributor
Brazil0800-703-3673central@ford.com
ChileContact Your Local Ford Distributor
ColombiaContact Your Local Ford Distributor
EcuadorContact Your Local Ford Distributor
French GuianaContact Your Local Ford Distributor
GuyanaContact Your Local Ford Distributor
ParaguayContact Your Local Ford Distributor
PeruContact Your Local Ford Distributor
SurinameContact Your Local Ford Distributor
UruguayContact Your Local Ford Distributor
VenezuelaContact Your Local Ford Distributor

Europe

CountryPhoneEmail
AlbaniaContact Your Local Ford Distributor
AndorraContact Your Local Ford Distributor
ArmeniaContact Your Local Ford Distributor
Austria01 20 609 2424kundenz@ford.com
AzerbaijanContact Your Local Ford Distributor
BelarusContact Your Local Ford Distributor
Belgium32 2 700 67 76custfobe@ford.com
BosniaContact Your Local Ford Distributor
BulgariaContact Your Local Ford Distributor
CroatiaContact Your Local Ford Distributor
CyprusContact Your Local Ford Distributor
Czech Republic800 3673 29zakaznik@ford.com
Denmark43 68 2000crcdk@ford.com
Estonia372 6710 060ford@infoauto.ee
Falkland IslandsContact Your Local Ford Distributor
Finland09 725 22022palvelut@ford.com
France0800 005 005 crcfr@ford.com
GeorgiaContact Your Local Ford Distributor
Germany0221 9999 2 999kunden@ford.com
GirbraltarContact Your Local Ford Distributor
Greece216 900 88 99 info11@ford.com
Hungary+36 1 7777 555Contact Your Local Ford Distributor
IcelandContact Your Local Ford Distributor
Ireland1800 771 199crcirela@ford.com
Italy800 22 44 33tu@ford.com
KazakhstanContact Your Local Ford Distributor
Latvia+371 67303020
LiechtensteinContact Your Local Ford Distributor
Lithuania370 5216 8226forduzklausos@inchcape.lt
Luxembourg+352 248 71 800custfobe@ford.com
MacedoniaContact Your Local Ford Distributor
MaltaContact Your Local Ford Distributor
MoldovaContact Your Local Ford Distributor
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MontenegroContact Your Local Ford Distributor
Netherlands70 7703 777 klanten@ford.com
Norway47 66819739infonor@ford.com
Poland48 22 522 27 27kontakty@ford.com
Portugal800 210 373clientes@ford.com
Romania40 312298798crcro@ford.com
RussiaContact Your Local Ford Distributor
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South GeorgiaContact Your Local Ford Distributor
Spain900 80 70 90crcspain@ford.com
Sweden08-593 66 333fordkund@ford.com
Switzerland044 511 14 45assistch@ford.com
TurkeyContact Your Local Ford Distributor
UkraineContact Your Local Ford Distributor
United Kingdom020 3564 4444UKCRC1@ford.com

Caribbean and Central America

CountryPhoneEmail
Anguilla(313) 594-4857expcac@ford.com
Antigua(313) 594-4857expcac@ford.com
Aruba(313) 594-4857expcac@ford.com
Bahamas(313) 594-4857expcac@ford.com
Barbados(313) 594-4857expcac@ford.com
Bermuda(313) 594-4857expcac@ford.com
Bonaire and St. Eustatius(313) 594-4857expcac@ford.com
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Dominican Republic(313) 594-4857expcac@ford.com
Grenada(313) 594-4857expcac@ford.com
Haiti(313) 594-4857expcac@ford.com
Jamaica(313) 594-4857expcac@ford.com
Martinique(313) 594-4857expcac@ford.com
Montserrat(313) 594-4857expcac@ford.com
St. Kitts and Nevis(313) 594-4857expcac@ford.com
St. Lucia(313) 594-4857expcac@ford.com
St. Martin(313) 594-4857expcac@ford.com
St. Vincent and the Grenadines(313) 594-4857expcac@ford.com
Trinidad and Tobago(313) 594-4857expcac@ford.com
Turks and Caicos(313) 594-4857expcac@ford.com
British Virgin Islands(313) 594-4857expcac@ford.com
Netherlands Antilles(313) 594-4857expcac@ford.com
Belize(313) 594-4857expcac@ford.com
Costa Rica(313) 594-4857expcac@ford.com
El Salvador(313) 594-4857expcac@ford.com
Guatemala(313) 594-4857expcac@ford.com
Honduras(313) 594-4857expcac@ford.com
Nicaragua(313) 594-4857expcac@ford.com
Panama(313) 594-4857expcac@ford.com