WARNING   WARNING:  Always fully apply the parking brake and make sure you shift into park (P). Failure to follow this instruction could result in personal injury or death.
WARNING   WARNING:  Do not apply the brake pedal and accelerator pedal simultaneously. Applying both pedals simultaneously for more than a few seconds will limit engine performance, which may result in difficulty maintaining speed in traffic and could lead to serious injury.

Note:   A cold engine has a higher idle speed.This increases the tendency for your vehicle to creep when you have selected a drive gear.
Transmission Selector Lever Positions - 6 Speed
Transmission Selector Lever
PPark.
RReverse.
NNeutral.
DDrive.
SSport mode and manual shifting - using the +/- positions.
10 Speed Transmission
Automatic Transmission Shifter
PPark.
RReverse.
NNeutral.
DDrive.
SSport mode and manual shifting - 10 speed transmission.
To select a position, depress the button (1) then pull back on the selector lever (2) to engage reverse (R), neutral (N) or drive (D). To select sport mode, first engage drive (D), depress button (1) and then pull back on the selector lever (2). The current gear displays in the instrument panel.
Park (P)
WARNING   WARNING:  Move the transmission selector lever to park (P) only when your vehicle is stationary.

Note:   To move the selector lever from park (P), apply the footbrake with the ignition on.
Note:   An audible warning sounds if you open the driver door and you have not moved the transmission selector lever to park (P). The battery saver deactivates the audible warning after a period of time.
In this position, there is no power transmitted to the driven wheels, and the transmission locks. You can start the engine with the transmission selector lever in this position.
Reverse (R)
WARNING   WARNING:  Move the transmission selector lever to reverse (R) only when your vehicle is stationary and the engine is at idle speed.

Shift the selector lever to reverse (R) to allow your vehicle to move backward.
Neutral (N)
WARNING   WARNING:  In neutral (N) your vehicle has the ability to roll freely. If you intend to leave your vehicle, make sure you apply the parking brake.

In this position, there is no power transmitted to the driven wheels, but the transmission locks. You can start the engine with the transmission selector lever in this position.
Drive (D)
Drive (D) is the normal driving position for the best fuel economy and smoothness. Shift the transmission selector lever to drive (D) to allow your vehicle to move forward and shift through the forward gears.
The transmission shifts to the appropriate gear for optimum performance based on ambient temperature, road slope, vehicle load and your input.
Sport Mode (S)
Switch on sport mode by shifting the transmission selector lever to sport (S). In sport (S), the transmission selects the optimum gear for best performance. This gear selection is typically lower than that of drive (D), and the shifts are faster.
SelectShift™ Automatic Transmission
This feature gives you the ability to change gears up or down as preferred.
If the engine speed does not exceed the maximum allowable limit, the vehicle allows the downshifts. SelectShift downshifts at low engine speeds to prevent engine stalls.
Note:   Engine damage could occur if you maintain excessive engine revving without shifting.
SelectShift does not automatically upshift, even if the engine is approaching the RPM limit.
For 6 speed transmissions - with the transmission selector lever in the sport (S) position:
  • Move the lever forward (-) to downshift.
  • Move the lever backward (+) to upshift.
Sport ModeFor 10 speed transmissions - with the transmission selector lever in sport (S) position:
  • Press the (+) button on the transmission selector lever to upshift.
  • Press the (-) button on the transmission selector lever to downshift.
Transmission Selector Lever
To exit this mode, return the transmission selector lever to drive (D).
When your vehicle is stationary, you can only select the 1st and 2nd gears. Manual shifting is sequential. Therefore, you cannot skip gears.
Progressive Range Selection - 10 Speed only
This system gives you the ability to lockout gears from the automatic shifting range. This could provide you with an improved driving experience, for example, in slippery conditions or when experiencing a steep slope.
With the transmission in drive (D), press the - button to activate progressive range selection. This instrument cluster indicates the available and selected gears.
All available gears display with the current gear indicated. Press the – button again to lock out gears beginning with the highest gear. For example, press the – button twice to lock out 10th and 9th gears. Only the available gears display, and the transmission shifts between the available gears. Press the + button to unlock gears to allow the transmission to shift to higher gears. The transmission shifts within the gear range you select.
Brake-Shift Interlock Release Lever
WARNING   WARNING:  When doing this procedure, you need to take the transmission out of park (P) which means your vehicle can roll freely. To avoid unwanted vehicle movement, always fully apply the parking brake prior to doing this procedure. Use wheels chocks if appropriate.
WARNING   WARNING:  If the parking brake is fully released, but the brake warning lamp remains illuminated, the brakes may not be working properly. Have your vehicle checked as soon as possible.

Note:   Some markets disable this feature.
Your vehicle has a feature that prevents moving the transmission selector lever from park (P) when the ignition is on and you do not press the brake pedal.
The system requires service if you cannot move the gearshift lever out of park (P) with the ignition on and the brake pedal pressed. It is possible that a fuse has blown, or your vehicle’s brake lamps are not operating properly.   See   Fuse Specification Chart. 
If the fuse has not blown and the brake lamps are properly working, the following procedure allows you to move the transmission selector lever from park (P):
Note:   If you use this procedure, see an authorized dealer as soon as possible.
6 Speed Transmission
Apply the parking brake and switch the ignition off before performing this procedure.
Transmission Selector Lever
  1. Lift up the cover in the center console next to the transmission selector lever with a screwdriver.
  1. Push down the locking button in the slot and simultaneously move the transmission selector lever out of the park (P) position and into another gear.
10 Speed Transmission
Apply the parking brake and turn the ignition off before performing this procedure.
Transmission Shifter
  1. Insert a screwdriver between the shifter boot material and the trim ring (1) to release the retainer tabs from the top panel trim ring.
  1. Lift the shifter boot (2) upwards.
Brake-Shift Interlock
  1. Locate the lower white lever (3) on the side of the transmission selector lever.
  1. Using the screwdriver, move the lower white lever (3) towards the front of the transmission selector lever.
  1. When holding the lower white lever (3) in the forward position, move the transmission selector lever out of the park (P) position and into another gear.
Automatic Transmission Adaptive Learning
This feature may increase durability and provide consistent shift feel over the life of your vehicle. A new vehicle or transmission may have firm shifts, soft shifts or both. This operation is normal and does not affect function or durability of the transmission. Over time, the adaptive learning process fully updates transmission operation.
If Your Vehicle Gets Stuck in Mud or Snow
Note:   Do not rock your vehicle if the engine is not at normal operating temperature or damage to the transmission could occur.
Note:   Do not rock your vehicle for more than a minute or damage to the transmission and tires could occur, or the engine could overheat.
If your vehicle gets stuck in mud or snow, you can rock it out by shifting between forward and reverse gears, stopping between shifts in a steady pattern. Press lightly on the accelerator in each gear.

Owner's Manual Feedback

  • Please note that Ford will not respond to individual feedback.
  • Please only provide detailed feedback regarding any inaccuracies in the content or any missing content in the Owner's Manual.
  • Your feedback will be investigated, and any necessary changes will be updated in the online Owner's Manual. 
  • Please do not submit any vehicle related feedback. To submit feedback related to your vehicle, please click the link to find the correct contact information for your market.

Submit

Your input is valuable in helping us improve our Owner's Manual. Thank you for taking the time to provide your feedback.

Ok

Contact Information

North America

CountryPhoneEmail
United States1-800-392-3673 (FORD)
Canada1-800-565-3673 (FORD)
Mexico1-800-719-8466
Guam1-800-392-3673 (FORD)
North Mariana Islandsapemcrc@ford.com
Puerto Rico(800) 841-3673prcac@ford.com
US Virgin Islands(800) 841-3673prcac@ford.com

IMG

CountryPhoneEmail
Algerianafcrc@ford.com
Angolassacrc@ford.com
Beninssacrc@ford.com
Botswanassacrc@ford.com
Burkina FASOssacrc@ford.com
Burundissacrc@ford.com
Cameroonssacrc@ford.com
Cape Verdessacrc@ford.com
Central African Republicssacrc@ford.com
Chadssacrc@ford.com
Comorosssacrc@ford.com
Dem Republic of Congossacrc@ford.com
Djibutissacrc@ford.com
Egyptnafcrc@ford.com
Equitorial Guineassacrc@ford.com
Eritreassacrc@ford.com
Ethiopiassacrc@ford.com
Gabonssacrc@ford.com
Gambiassacrc@ford.com
Ghanassacrc@ford.com
Guineassacrc@ford.com
Guinea-Bissaussacrc@ford.com
Ivory Coastssacrc@ford.com
Kenyassacrc@ford.com
Liberiassacrc@ford.com
Libyanafcrc@ford.com
Madagascarssacrc@ford.com
Malawissacrc@ford.com
Mauritaniassacrc@ford.com
Mauritiusssacrc@ford.com
Morocconafcrc@ford.com
Mozambiquessacrc@ford.com
Namibiassacrc@ford.com
Nigerssacrc@ford.com
Nigeriassacrc@ford.com
Republic of Congossacrc@ford.com
Rwandassacrc@ford.com
Sao Tome and Principessacrc@ford.com
Senegalssacrc@ford.com
Sychellesssacrc@ford.com
Sierra Leonessacrc@ford.com
South Africa860011022fordcrc2@ford.com
South Sudanssacrc@ford.com
Swazilandssacrc@ford.com
Tanzaniassacrc@ford.com
Togossacrc@ford.com
Tunisianafcrc@ford.com
Ugandassacrc@ford.com
Zambiassacrc@ford.com
Zimbabwessacrc@ford.com
American Somoaapemcrc@ford.com
Australia(13 FORD) 13 3673foacust1@ford.com
Bangladeshapemcrc@ford.com
Bhutanapemcrc@ford.com
Bruneiapemcrc@ford.com
Cambodiaapemcrc@ford.com
Fijiapemcrc@ford.com
French Polynesiaapemcrc@ford.com
Indiaapemcrc@ford.com
Indonesiaapemcrc@ford.com
Japanapemcrc@ford.com
Laosapemcrc@ford.com
Macaoapemcrc@ford.com
Malaysiaapemcrc@ford.com
Marshall Islandsapemcrc@ford.com
Mongoliaapemcrc@ford.com
Myanmarapemcrc@ford.com
Nepalapemcrc@ford.com
New Caledoniaapemcrc@ford.com
New Zealand0800 367 369 (FORDNZ)fnzcust@ford.com
Pakistanapemcrc@ford.com
Palauapemcrc@ford.com
Papua New Guineaapemcrc@ford.com
Philippines02-88669408emailus@ford.com
Singaporeapemcrc@ford.com
South Korea82-2-1600-6003infokr1@ford.com
Sri Lankaapemcrc@ford.com
Tahitiapemcrc@ford.com
Thailand1383fordthai@ford.com
Timor Lesteapemcrc@ford.com
Vanuatuapemcrc@ford.com
Vietnam1800588888fordvn@ford.com
Wallis and Futunaapemcrc@ford.com
Western Somoaapemcrc@ford.com
Afghanistanmenacac@ford.com
Bahrainmenacac@ford.com
Iraqmenacac@ford.com
Israel08-9139995service1@kelekmotors.co.il
Jordanmenacac@ford.com
Kuwait965 1 898900menacac@ford.com
Lebanonmenacac@ford.com
Omanmenacac@ford.com
Qatarmenacac@ford.com
Saudi Arabia8008443673menacac@ford.com
Syriamenacac@ford.com
United Arab Emirates80004441066menacac@ford.com
Yemenmenacac@ford.com

Greater China

CountryPhoneEmail
China-Imported Vehicles400-690-1886
China-CAF951995
China-JMC400-003-1111
China-Lincoln400-988-6789
Taiwan0800-032100
Hong Kong(852) 3768-4898

South America

CountryPhoneEmail
Argentina0800-888-3673
BoliviaContact Your Local Ford Distributor
Brazil0800-703-3673central@ford.com
ChileContact Your Local Ford Distributor
ColombiaContact Your Local Ford Distributor
EcuadorContact Your Local Ford Distributor
French GuianaContact Your Local Ford Distributor
GuyanaContact Your Local Ford Distributor
ParaguayContact Your Local Ford Distributor
PeruContact Your Local Ford Distributor
SurinameContact Your Local Ford Distributor
UruguayContact Your Local Ford Distributor
VenezuelaContact Your Local Ford Distributor

Europe

CountryPhoneEmail
AlbaniaContact Your Local Ford Distributor
AndorraContact Your Local Ford Distributor
ArmeniaContact Your Local Ford Distributor
Austria01 20 609 2424kundenz@ford.com
AzerbaijanContact Your Local Ford Distributor
BelarusContact Your Local Ford Distributor
Belgium32 2 700 67 76custfobe@ford.com
BosniaContact Your Local Ford Distributor
BulgariaContact Your Local Ford Distributor
CroatiaContact Your Local Ford Distributor
CyprusContact Your Local Ford Distributor
Czech Republic800 3673 29zakaznik@ford.com
Denmark43 68 2000crcdk@ford.com
Estonia372 6710 060ford@infoauto.ee
Falkland IslandsContact Your Local Ford Distributor
Finland09 725 22022palvelut@ford.com
France0800 005 005 crcfr@ford.com
GeorgiaContact Your Local Ford Distributor
Germany0221 9999 2 999kunden@ford.com
GirbraltarContact Your Local Ford Distributor
Greece216 900 88 99 info11@ford.com
Hungary+36 1 7777 555Contact Your Local Ford Distributor
IcelandContact Your Local Ford Distributor
Ireland1800 771 199crcirela@ford.com
Italy800 22 44 33tu@ford.com
KazakhstanContact Your Local Ford Distributor
Latvia+371 67303020
LiechtensteinContact Your Local Ford Distributor
Lithuania370 5216 8226forduzklausos@inchcape.lt
Luxembourg+352 248 71 800custfobe@ford.com
MacedoniaContact Your Local Ford Distributor
MaltaContact Your Local Ford Distributor
MoldovaContact Your Local Ford Distributor
MonacoContact Your Local Ford Distributor
MontenegroContact Your Local Ford Distributor
Netherlands70 7703 777 klanten@ford.com
Norway47 66819739infonor@ford.com
Poland48 22 522 27 27kontakty@ford.com
Portugal800 210 373clientes@ford.com
Romania40 312298798crcro@ford.com
RussiaContact Your Local Ford Distributor
San MarinoContact Your Local Ford Distributor
SerbiaContact Your Local Ford Distributor
Serbia and MontenegroContact Your Local Ford Distributor
SlovakiaContact Your Local Ford Distributor
SloveniaContact Your Local Ford Distributor
South GeorgiaContact Your Local Ford Distributor
Spain900 80 70 90crcspain@ford.com
Sweden08-593 66 333fordkund@ford.com
Switzerland044 511 14 45assistch@ford.com
TurkeyContact Your Local Ford Distributor
UkraineContact Your Local Ford Distributor
United Kingdom020 3564 4444UKCRC1@ford.com

Caribbean and Central America

CountryPhoneEmail
Anguilla(313) 594-4857expcac@ford.com
Antigua(313) 594-4857expcac@ford.com
Aruba(313) 594-4857expcac@ford.com
Bahamas(313) 594-4857expcac@ford.com
Barbados(313) 594-4857expcac@ford.com
Bermuda(313) 594-4857expcac@ford.com
Bonaire and St. Eustatius(313) 594-4857expcac@ford.com
Cayman Islands(313) 594-4857expcac@ford.com
Curacao(313) 594-4857expcac@ford.com
Dominica(313) 594-4857expcac@ford.com
Dominican Republic(313) 594-4857expcac@ford.com
Grenada(313) 594-4857expcac@ford.com
Haiti(313) 594-4857expcac@ford.com
Jamaica(313) 594-4857expcac@ford.com
Martinique(313) 594-4857expcac@ford.com
Montserrat(313) 594-4857expcac@ford.com
St. Kitts and Nevis(313) 594-4857expcac@ford.com
St. Lucia(313) 594-4857expcac@ford.com
St. Martin(313) 594-4857expcac@ford.com
St. Vincent and the Grenadines(313) 594-4857expcac@ford.com
Trinidad and Tobago(313) 594-4857expcac@ford.com
Turks and Caicos(313) 594-4857expcac@ford.com
British Virgin Islands(313) 594-4857expcac@ford.com
Netherlands Antilles(313) 594-4857expcac@ford.com
Belize(313) 594-4857expcac@ford.com
Costa Rica(313) 594-4857expcac@ford.com
El Salvador(313) 594-4857expcac@ford.com
Guatemala(313) 594-4857expcac@ford.com
Honduras(313) 594-4857expcac@ford.com
Nicaragua(313) 594-4857expcac@ford.com
Panama(313) 594-4857expcac@ford.com