WARNING   WARNING:  Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

About SYNC
The system allows you to interact with the entertainment, information and communication systems on your vehicle using voice commands and a touchscreen. The system provides easy interaction with audio, phone, navigation, mobile apps and settings.
Note:   You can switch the system on and use it for up to an hour without switching the ignition on.
Note:   You can use the system after you switch the ignition off for up to 10 minutes or until you open a door.
Note:   For your safety, some features are speed-dependent. Their use is limited to when your vehicle speed is less than 5 km/h.
Using the Touchscreen
SYNC 3.2 v2 Home Screen
AStatus bar.
BHome screen.
CClock.   See   Settings. 
DOutside air temperature.
EFeature bar.
Status Bar
Mute User  Cell phone microphone muted.Mute Icon  Audio system muted.
System Update  Software update installed.Wi-Fi  Wi-Fi connected.
Roaming  Cell phone roaming.New Text Message  Text message received.
Emergency Assist OFF  Automatic crash notification system off.Cellular Signal Strength  Cell phone network signal strength.
Data Privacy - Data Only  Vehicle data sharing on.Data Privacy - Location Only  Vehicle location sharing on.
Data Privacy - Data and Location  Vehicle data and vehicle location sharing on.Battery Charging  Wireless charger active.
Feature Bar
USB - Track Title Icon   Select to use the radio, a USB, a media player or a Bluetooth® device.See   Entertainment.  Climate Icon  Select to adjust climate settings  See   Climate. 
Phone Icon  Select to make calls and access the phonebook on your cell phone.   See   Phone.  Navigation Domain  Select to use the navigation system.  See   Navigation. 
Applications  Select to search for and use compatible apps on your iOS or Android device.   See   Apps.  Synchronize Settings  Select to adjust system settings.   See   Settings. 
Cleaning the Touchscreen
See   Cleaning the Interior. 
Updating the System
Updating the System Using a USB Drive
Downloading an Update
  1. Go to the SYNC update page on the local Ford website.
  1. Download the update.
Note:   The website notifies you if an update is available.
  1. Insert a USB drive into your computer.
Note:   The USB drive needs to be empty and meet the minimum requirements detailed on the website.
  1. Follow the instructions provided to download the update to the USB drive.
Installing an Update
Note:   You can use the system when an installation is in progress.
  1. Disconnect all other USB devices from the USB ports.
  1. Connect the USB drive with the update to a USB port.
Note:   Installation starts automatically within 10 minutes.
Updating the System Using a Wi-Fi Network Connection
Connecting to a Wi-Fi Network
Synchronize Settings  Select the settings option on the feature bar.
  1. Select Automatic Updates.
  1. Select System Wi-Fi.
  1. Switch System Wi-Fi on.
  1. Select Available Wi-Fi Networks.
  1. Select an available Wi-Fi network.
Note:   Enter the network password to connect to a secure network.
Switching Automatic System Updates On
Synchronize Settings  Select the settings option on the feature bar.
  1. Select Automatic Updates.
  1. Switch Automatic System Updates on.
The system is now set to check for and receive system updates when it is connected to a Wi-Fi network.
Note:   You can use the system when a download is in progress.
Note:   If the system is disconnected from the Wi-Fi network when a download is in progress, the download continues the next time the system is connected to a Wi-Fi network.
Additional Information and Assistance
For additional information and assistance, we recommend that you contact an authorized dealer or refer to the local Ford website.

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Contact Information

North America

CountryPhoneEmail
United States1-800-392-3673 (FORD)
Canada1-800-565-3673 (FORD)
Mexico1-800-719-8466
Guam1-800-392-3673 (FORD)
North Mariana Islandsapemcrc@ford.com
Puerto Rico(800) 841-3673prcac@ford.com
US Virgin Islands(800) 841-3673prcac@ford.com

IMG

CountryPhoneEmail
Algerianafcrc@ford.com
Angolassacrc@ford.com
Beninssacrc@ford.com
Botswanassacrc@ford.com
Burkina FASOssacrc@ford.com
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Cameroonssacrc@ford.com
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Chadssacrc@ford.com
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Pakistanapemcrc@ford.com
Palauapemcrc@ford.com
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Philippines02-88669408emailus@ford.com
Singaporeapemcrc@ford.com
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Vanuatuapemcrc@ford.com
Vietnam1800588888fordvn@ford.com
Wallis and Futunaapemcrc@ford.com
Western Somoaapemcrc@ford.com
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Bahrainmenacac@ford.com
Iraqmenacac@ford.com
Israel08-9139995service1@kelekmotors.co.il
Jordanmenacac@ford.com
Kuwait965 1 898900menacac@ford.com
Lebanonmenacac@ford.com
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Qatarmenacac@ford.com
Saudi Arabia8008443673menacac@ford.com
Syriamenacac@ford.com
United Arab Emirates80004441066menacac@ford.com
Yemenmenacac@ford.com

Greater China

CountryPhoneEmail
China-Imported Vehicles400-690-1886
China-CAF951995
China-JMC400-003-1111
China-Lincoln400-988-6789
Taiwan0800-032100
Hong Kong(852) 3768-4898

South America

CountryPhoneEmail
Argentina0800-888-3673
BoliviaContact Your Local Ford Distributor
Brazil0800-703-3673central@ford.com
ChileContact Your Local Ford Distributor
ColombiaContact Your Local Ford Distributor
EcuadorContact Your Local Ford Distributor
French GuianaContact Your Local Ford Distributor
GuyanaContact Your Local Ford Distributor
ParaguayContact Your Local Ford Distributor
PeruContact Your Local Ford Distributor
SurinameContact Your Local Ford Distributor
UruguayContact Your Local Ford Distributor
VenezuelaContact Your Local Ford Distributor

Europe

CountryPhoneEmail
AlbaniaContact Your Local Ford Distributor
AndorraContact Your Local Ford Distributor
ArmeniaContact Your Local Ford Distributor
Austria01 20 609 2424kundenz@ford.com
AzerbaijanContact Your Local Ford Distributor
BelarusContact Your Local Ford Distributor
Belgium32 2 700 67 76custfobe@ford.com
BosniaContact Your Local Ford Distributor
BulgariaContact Your Local Ford Distributor
CroatiaContact Your Local Ford Distributor
CyprusContact Your Local Ford Distributor
Czech Republic800 3673 29zakaznik@ford.com
Denmark43 68 2000crcdk@ford.com
Estonia372 6710 060ford@infoauto.ee
Falkland IslandsContact Your Local Ford Distributor
Finland09 725 22022palvelut@ford.com
France0800 005 005 crcfr@ford.com
GeorgiaContact Your Local Ford Distributor
Germany0221 9999 2 999kunden@ford.com
GirbraltarContact Your Local Ford Distributor
Greece216 900 88 99 info11@ford.com
Hungary+36 1 7777 555Contact Your Local Ford Distributor
IcelandContact Your Local Ford Distributor
Ireland1800 771 199crcirela@ford.com
Italy800 22 44 33tu@ford.com
KazakhstanContact Your Local Ford Distributor
Latvia+371 67303020
LiechtensteinContact Your Local Ford Distributor
Lithuania370 5216 8226forduzklausos@inchcape.lt
Luxembourg+352 248 71 800custfobe@ford.com
MacedoniaContact Your Local Ford Distributor
MaltaContact Your Local Ford Distributor
MoldovaContact Your Local Ford Distributor
MonacoContact Your Local Ford Distributor
MontenegroContact Your Local Ford Distributor
Netherlands70 7703 777 klanten@ford.com
Norway47 66819739infonor@ford.com
Poland48 22 522 27 27kontakty@ford.com
Portugal800 210 373clientes@ford.com
Romania40 312298798crcro@ford.com
RussiaContact Your Local Ford Distributor
San MarinoContact Your Local Ford Distributor
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SloveniaContact Your Local Ford Distributor
South GeorgiaContact Your Local Ford Distributor
Spain900 80 70 90crcspain@ford.com
Sweden08-593 66 333fordkund@ford.com
Switzerland044 511 14 45assistch@ford.com
TurkeyContact Your Local Ford Distributor
UkraineContact Your Local Ford Distributor
United Kingdom020 3564 4444UKCRC1@ford.com

Caribbean and Central America

CountryPhoneEmail
Anguilla(313) 594-4857expcac@ford.com
Antigua(313) 594-4857expcac@ford.com
Aruba(313) 594-4857expcac@ford.com
Bahamas(313) 594-4857expcac@ford.com
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Bonaire and St. Eustatius(313) 594-4857expcac@ford.com
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Curacao(313) 594-4857expcac@ford.com
Dominica(313) 594-4857expcac@ford.com
Dominican Republic(313) 594-4857expcac@ford.com
Grenada(313) 594-4857expcac@ford.com
Haiti(313) 594-4857expcac@ford.com
Jamaica(313) 594-4857expcac@ford.com
Martinique(313) 594-4857expcac@ford.com
Montserrat(313) 594-4857expcac@ford.com
St. Kitts and Nevis(313) 594-4857expcac@ford.com
St. Lucia(313) 594-4857expcac@ford.com
St. Martin(313) 594-4857expcac@ford.com
St. Vincent and the Grenadines(313) 594-4857expcac@ford.com
Trinidad and Tobago(313) 594-4857expcac@ford.com
Turks and Caicos(313) 594-4857expcac@ford.com
British Virgin Islands(313) 594-4857expcac@ford.com
Netherlands Antilles(313) 594-4857expcac@ford.com
Belize(313) 594-4857expcac@ford.com
Costa Rica(313) 594-4857expcac@ford.com
El Salvador(313) 594-4857expcac@ford.com
Guatemala(313) 594-4857expcac@ford.com
Honduras(313) 594-4857expcac@ford.com
Nicaragua(313) 594-4857expcac@ford.com
Panama(313) 594-4857expcac@ford.com