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Copyright © 2025 Ford Motor Company
Selective Catalytic Reductant System (If Equipped)
A warning lamp will illuminate and a message will appear in the information display when the Diesel Exhaust Fluid (AdBlue®) level is low and you need to refill it. Refill your vehicle with a minimum of AdBlue ®.
If the system becomes contaminated or inoperative, the Diesel Exhaust Fluid (AdBlue®) warning lamp will illuminate and a message will appear in the information display. See
Information Displays.
Note:
The engine could not start if you tamper with or disable the selective catalytic reduction system.
Note:
The engine may not start if the Diesel Exhaust Fluid (AdBlue ®) is contaminated. Replace the contaminated fluid immediately.
Note:
The use and refilling of Diesel Exhaust Fluid (AdBlue ®) is mandatory for the vehicle to comply with the legal emission requirements.
Note:
The engine may not start if the Diesel Exhaust Fluid (AdBlue ®) level is low. Make sure to refill it.
Your vehicle has a selective catalytic reduction system to help reduce exhaust emission levels by injecting Diesel Exhaust Fluid (AdBlue®) into the exhaust system. For proper functioning of this system, make sure you refill the Diesel Exhaust Fluid (AdBlue®) periodically.
Diesel Exhaust Fluid (AdBlue®) Level
For the system to operate correctly, you must maintain the Diesel Exhaust Fluid (AdBlue®) level.
A warning lamp will illuminate and a message will appear in the information display when the Diesel Exhaust Fluid (AdBlue®) level is low and you need to refill it. Refill your vehicle with a minimum of AdBlue ®. | Engine | Minimum AdBlue® Refill |
|---|---|
| Panther 2.0L | 5 L |
| Puma 2.2L | 10 L |
Note:
Driving the vehicle on a steep gradient with low levels of Diesel Exhaust Fluid (AdBlue®) may cause system malfunction and a warning lamp to indicate on the Instrument Cluster. An authorized dealer must clear an activated warning lamp.
Note:
If the warning lamp illuminates when your vehicle is moving, and the Diesel Exhaust Fluid (AdBlue®) is at a sufficient level, this indicates a system malfunction. Have your vehicle checked by an authorized dealer as soon as possible. See
Information Displays.
Filling the Diesel Exhaust Fluid (AdBlue®) Tank
WARNING:
Do not allow diesel exhaust fluid (AdBlue) to come into contact with eyes, skin or clothing. Should the fluid come into contact with eyes, flush them with plenty of water and seek medical attention. Clean affected skin with soap and water. If swallowed, drink plenty of water and seek medical attention immediately.
WARNING:
Refill the diesel exhaust fluid (AdBlue) tank in a well-ventilated area. When removing the tank cap or a container cap, ammonia vapor may escape. Ammonia vapor is an irritant to the eyes, skin and mucous membranes. Inhaling ammonia vapor can cause burning to the eyes, throat and nose resulting in watering eyes or severe coughing. |
Note:
Do not put Diesel Exhaust Fluid (AdBlue®) in the fuel tank. This can cause engine damage not covered by the vehicle warranty.
The Diesel Exhaust Fluid (AdBlue®) tank filler neck is located next to the fuel filler neck and has a blue cap. Fill the tank using a fluid pump at a Diesel Exhaust Fluid (AdBlue®) filling station or a Diesel Exhaust Fluid (AdBlue®) container. The capacity of the Diesel Exhaust Fluid (AdBlue®) tank is
18 L.
Note:
Immediately wash off any Diesel Exhaust Fluid (AdBlue®) that has spilled on to a painted surface with mild soapy water.
Filling the Diesel Exhaust Fluid (AdBlue®) Tank Using a Container
The following procedure applies to Motorcraft® Diesel Exhaust Fluid (AdBlue®) or similar diesel exhaust fluid (AdBlue®) bottles; for other brands or bottle types, refer to the instructions on the bottle label.
- Remove the cap from the Diesel Exhaust Fluid (AdBlue®) container. Remove the spout from the bottle and insert the straw end into the bottle. Ensure you align the arrow above the nut with the bottle handle and the small tube end extends into the far corner of the bottle. Twist the spout nut on the container until it is tight.
- Open the Diesel Exhaust Fluid (AdBlue®) filler port on your vehicle by turning the blue cap counterclockwise. Do not put Diesel Exhaust Fluid (AdBlue®) in the fuel tank. This can cause engine damage not covered by your vehicle’s warranty.
- Lift and hold the Diesel Exhaust Fluid (AdBlue®) container, without tipping, and insert the spout into the Diesel Exhaust Fluid (AdBlue®) filler port until the small black seal on the spout completely seats into the filler port.
- While filling, the fluid level in the bottle will continually drop.
- When the Diesel Exhaust Fluid (AdBlue®) tank is full, the fluid level in the bottle will stop dropping, indicating the fluid has stopped flowing.
- Once the level in the Diesel Exhaust Fluid (AdBlue®) bottle has stopped dropping, return the container to the vertical position slightly below the Diesel Exhaust Fluid (AdBlue®) filler port and let any Diesel Exhaust Fluid (AdBlue®) drain out of the spout. DO NOT try to continue to add Diesel Exhaust Fluid (AdBlue®) to the tank by shaking or repositioning the container to induce flow. This may cause spilling and overfill the tank. Overfilling the Diesel Exhaust Fluid (AdBlue®) tank can cause damage to the tank.
- Once the spout has drained, remove the spout from the Diesel Exhaust Fluid (AdBlue®) filler port and install the blue cap on the Diesel Exhaust Fluid (AdBlue®) filler port.
- Remove the spout from the Diesel Exhaust Fluid (AdBlue®) container and install the cap back on the bottle.
- Wipe away any Diesel Exhaust Fluid (AdBlue®) that has spilled on painted surfaces with water and a damp cloth.
Note:
Note: If there is Diesel Exhaust Fluid (AdBlue®) left in the container, retain it for later use. The spout is re-useable. Wash the spout with clean water prior to storage. Do not use the Diesel Exhaust Fluid (AdBlue®) spout with any other fluid.
Filling the Diesel Exhaust Fluid (AdBlue®) Tank Using a Fuel Station Pump
Filling the Diesel Exhaust Fluid (AdBlue®) tank using a pump is similar to a refueling your vehicle. The Diesel Exhaust Fluid (AdBlue®) pump nozzle will shut off automatically when the tank is full.
Do not continue to fill the tank as this may cause spilling and overfill can cause damage to the tank.
Note:
Some filling stations utilize a magnetic mechanism in the pump nozzle that may prevent refilling the Diesel Exhaust Fluid (AdBlue®) tank. To overcome this issue you will need to locate another filling station or use a refill container.
Note:
Always replace cap after filling to prevent system contamination which could cause a system malfunction.
Filling the Diesel Exhaust Fluid (AdBlue®) Tank in Cold Climates
Diesel Exhaust Fluid (AdBlue®) may freeze if the ambient temperature is below
-11 °C. Your vehicle has a preheating system, which allows Diesel Exhaust Fluid (AdBlue®) to operate below
-11 °C. If you do not use your vehicle for an extended period when the ambient temperature is below
-11 °C, the fluid in the tank may freeze. If the tank is overfilled and the fluid freezes, it may damage the tank. Your vehicle warranty does not cover this.
Inoperative Selective Catalytic Reduction System, Poor Quality or Contaminated Diesel Exhaust Fluid (AdBlue®)
If the system becomes contaminated or inoperative, the Diesel Exhaust Fluid (AdBlue®) warning lamp will illuminate and a message will appear in the information display. See
Information Displays.
Note:
To service a contaminated or inoperative system, see an authorized dealer.
Diesel Exhaust Fluid (AdBlue®) Guidelines
- Do not put Diesel Exhaust Fluid (AdBlue®) in the vehicle fuel tank.
- Do not overfill the Diesel Exhaust Fluid (AdBlue®) tank.
- Do not dilute Diesel Exhaust Fluid (AdBlue®) with water or any other liquid.
- Do not re-use a Diesel Exhaust Fluid (AdBlue®) container.
- Do not store in direct sunlight.
- Store at temperatures between -5 °C and 20 °C.
- Do not store a Diesel Exhaust Fluid (AdBlue®) container in your vehicle.
- Diesel Exhaust Fluid (AdBlue®) is non-flammable, non-toxic, colorless and water-soluble.
- Do not dilute Diesel Exhaust Fluid (AdBlue®) with water or any other liquid.
- An ammonia odor may be smelled when the cap is removed or during refill. Refill Diesel Exhaust Fluid (AdBlue®) in a well-ventilated area.
Typical Diesel Exhaust Fluid (AdBlue®) Usage
The charts below illustrate approximate Diesel Exhaust Fluid (AdBlue®) usage for the given distances traveled under various driving conditions and when using the power take off. Your usage may vary depending on driving style, trailer towing, loaded vehicle weight, weather, altitude and idle time.
| Driving style | Trailer towing / aggressive or city driving | Normal Driving | Steady Highway Driving |
| Diesel Exhaust Fluid (AdBlue®) usage | 3,000–10,000 km | 10,000–14,000 km | 14,000–18,000 km |
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North America
| Country | Phone | |
|---|---|---|
| United States | 1-800-392-3673 (FORD) | |
| Canada | 1-800-565-3673 (FORD) | |
| Mexico | 1-800-719-8466 | |
| Guam | 1-800-392-3673 (FORD) | |
| North Mariana Islands | apemcrc@ford.com | |
| Puerto Rico | (800) 841-3673 | prcac@ford.com |
| US Virgin Islands | (800) 841-3673 | prcac@ford.com |
IMG
| Country | Phone | |
|---|---|---|
| Algeria | nafcrc@ford.com | |
| Angola | ssacrc@ford.com | |
| Benin | ssacrc@ford.com | |
| Botswana | ssacrc@ford.com | |
| Burkina FASO | ssacrc@ford.com | |
| Burundi | ssacrc@ford.com | |
| Cameroon | ssacrc@ford.com | |
| Cape Verde | ssacrc@ford.com | |
| Central African Republic | ssacrc@ford.com | |
| Chad | ssacrc@ford.com | |
| Comoros | ssacrc@ford.com | |
| Dem Republic of Congo | ssacrc@ford.com | |
| Djibuti | ssacrc@ford.com | |
| Egypt | nafcrc@ford.com | |
| Equitorial Guinea | ssacrc@ford.com | |
| Eritrea | ssacrc@ford.com | |
| Ethiopia | ssacrc@ford.com | |
| Gabon | ssacrc@ford.com | |
| Gambia | ssacrc@ford.com | |
| Ghana | ssacrc@ford.com | |
| Guinea | ssacrc@ford.com | |
| Guinea-Bissau | ssacrc@ford.com | |
| Ivory Coast | ssacrc@ford.com | |
| Kenya | ssacrc@ford.com | |
| Liberia | ssacrc@ford.com | |
| Libya | nafcrc@ford.com | |
| Madagascar | ssacrc@ford.com | |
| Malawi | ssacrc@ford.com | |
| Mauritania | ssacrc@ford.com | |
| Mauritius | ssacrc@ford.com | |
| Morocco | nafcrc@ford.com | |
| Mozambique | ssacrc@ford.com | |
| Namibia | ssacrc@ford.com | |
| Niger | ssacrc@ford.com | |
| Nigeria | ssacrc@ford.com | |
| Republic of Congo | ssacrc@ford.com | |
| Rwanda | ssacrc@ford.com | |
| Sao Tome and Principe | ssacrc@ford.com | |
| Senegal | ssacrc@ford.com | |
| Sychelles | ssacrc@ford.com | |
| Sierra Leone | ssacrc@ford.com | |
| South Africa | 860011022 | fordcrc2@ford.com |
| South Sudan | ssacrc@ford.com | |
| Swaziland | ssacrc@ford.com | |
| Tanzania | ssacrc@ford.com | |
| Togo | ssacrc@ford.com | |
| Tunisia | nafcrc@ford.com | |
| Uganda | ssacrc@ford.com | |
| Zambia | ssacrc@ford.com | |
| Zimbabwe | ssacrc@ford.com | |
| American Somoa | apemcrc@ford.com | |
| Australia | (13 FORD) 13 3673 | foacust1@ford.com |
| Bangladesh | apemcrc@ford.com | |
| Bhutan | apemcrc@ford.com | |
| Brunei | apemcrc@ford.com | |
| Cambodia | apemcrc@ford.com | |
| Fiji | apemcrc@ford.com | |
| French Polynesia | apemcrc@ford.com | |
| India | apemcrc@ford.com | |
| Indonesia | apemcrc@ford.com | |
| Japan | apemcrc@ford.com | |
| Laos | apemcrc@ford.com | |
| Macao | apemcrc@ford.com | |
| Malaysia | apemcrc@ford.com | |
| Marshall Islands | apemcrc@ford.com | |
| Mongolia | apemcrc@ford.com | |
| Myanmar | apemcrc@ford.com | |
| Nepal | apemcrc@ford.com | |
| New Caledonia | apemcrc@ford.com | |
| New Zealand | 0800 367 369 (FORDNZ) | fnzcust@ford.com |
| Pakistan | apemcrc@ford.com | |
| Palau | apemcrc@ford.com | |
| Papua New Guinea | apemcrc@ford.com | |
| Philippines | 02-88669408 | emailus@ford.com |
| Singapore | apemcrc@ford.com | |
| South Korea | 82-2-1600-6003 | infokr1@ford.com |
| Sri Lanka | apemcrc@ford.com | |
| Tahiti | apemcrc@ford.com | |
| Thailand | 1383 | fordthai@ford.com |
| Timor Leste | apemcrc@ford.com | |
| Vanuatu | apemcrc@ford.com | |
| Vietnam | 1800588888 | fordvn@ford.com |
| Wallis and Futuna | apemcrc@ford.com | |
| Western Somoa | apemcrc@ford.com | |
| Afghanistan | menacac@ford.com | |
| Bahrain | menacac@ford.com | |
| Iraq | menacac@ford.com | |
| Israel | 08-9139995 | service1@kelekmotors.co.il |
| Jordan | menacac@ford.com | |
| Kuwait | 965 1 898900 | menacac@ford.com |
| Lebanon | menacac@ford.com | |
| Oman | menacac@ford.com | |
| Qatar | menacac@ford.com | |
| Saudi Arabia | 8008443673 | menacac@ford.com |
| Syria | menacac@ford.com | |
| United Arab Emirates | 80004441066 | menacac@ford.com |
| Yemen | menacac@ford.com |
Greater China
| Country | Phone | |
|---|---|---|
| China-Imported Vehicles | 400-690-1886 | |
| China-CAF | 951995 | |
| China-JMC | 400-003-1111 | |
| China-Lincoln | 400-988-6789 | |
| Taiwan | 0800-032100 | |
| Hong Kong | (852) 3768-4898 |
South America
| Country | Phone | |
|---|---|---|
| Argentina | 0800-888-3673 | |
| Bolivia | Contact Your Local Ford Distributor | |
| Brazil | 0800-703-3673 | central@ford.com |
| Chile | Contact Your Local Ford Distributor | |
| Colombia | Contact Your Local Ford Distributor | |
| Ecuador | Contact Your Local Ford Distributor | |
| French Guiana | Contact Your Local Ford Distributor | |
| Guyana | Contact Your Local Ford Distributor | |
| Paraguay | Contact Your Local Ford Distributor | |
| Peru | Contact Your Local Ford Distributor | |
| Suriname | Contact Your Local Ford Distributor | |
| Uruguay | Contact Your Local Ford Distributor | |
| Venezuela | Contact Your Local Ford Distributor |
Europe
| Country | Phone | |
|---|---|---|
| Albania | Contact Your Local Ford Distributor | |
| Andorra | Contact Your Local Ford Distributor | |
| Armenia | Contact Your Local Ford Distributor | |
| Austria | 01 20 609 2424 | kundenz@ford.com |
| Azerbaijan | Contact Your Local Ford Distributor | |
| Belarus | Contact Your Local Ford Distributor | |
| Belgium | 32 2 700 67 76 | custfobe@ford.com |
| Bosnia | Contact Your Local Ford Distributor | |
| Bulgaria | Contact Your Local Ford Distributor | |
| Croatia | Contact Your Local Ford Distributor | |
| Cyprus | Contact Your Local Ford Distributor | |
| Czech Republic | 800 3673 29 | zakaznik@ford.com |
| Denmark | 43 68 2000 | crcdk@ford.com |
| Estonia | 372 6710 060 | ford@infoauto.ee |
| Falkland Islands | Contact Your Local Ford Distributor | |
| Finland | 09 725 22022 | palvelut@ford.com |
| France | 0800 005 005 | crcfr@ford.com |
| Georgia | Contact Your Local Ford Distributor | |
| Germany | 0221 9999 2 999 | kunden@ford.com |
| Girbraltar | Contact Your Local Ford Distributor | |
| Greece | 216 900 88 99 | info11@ford.com |
| Hungary | +36 1 7777 555 | Contact Your Local Ford Distributor |
| Iceland | Contact Your Local Ford Distributor | |
| Ireland | 1800 771 199 | crcirela@ford.com |
| Italy | 800 22 44 33 | tu@ford.com |
| Kazakhstan | Contact Your Local Ford Distributor | |
| Latvia | +371 67303020 | |
| Liechtenstein | Contact Your Local Ford Distributor | |
| Lithuania | 370 5216 8226 | forduzklausos@inchcape.lt |
| Luxembourg | +352 248 71 800 | custfobe@ford.com |
| Macedonia | Contact Your Local Ford Distributor | |
| Malta | Contact Your Local Ford Distributor | |
| Moldova | Contact Your Local Ford Distributor | |
| Monaco | Contact Your Local Ford Distributor | |
| Montenegro | Contact Your Local Ford Distributor | |
| Netherlands | 70 7703 777 | klanten@ford.com |
| Norway | 47 66819739 | infonor@ford.com |
| Poland | 48 22 522 27 27 | kontakty@ford.com |
| Portugal | 800 210 373 | clientes@ford.com |
| Romania | 40 312298798 | crcro@ford.com |
| Russia | Contact Your Local Ford Distributor | |
| San Marino | Contact Your Local Ford Distributor | |
| Serbia | Contact Your Local Ford Distributor | |
| Serbia and Montenegro | Contact Your Local Ford Distributor | |
| Slovakia | Contact Your Local Ford Distributor | |
| Slovenia | Contact Your Local Ford Distributor | |
| South Georgia | Contact Your Local Ford Distributor | |
| Spain | 900 80 70 90 | crcspain@ford.com |
| Sweden | 08-593 66 333 | fordkund@ford.com |
| Switzerland | 044 511 14 45 | assistch@ford.com |
| Turkey | Contact Your Local Ford Distributor | |
| Ukraine | Contact Your Local Ford Distributor | |
| United Kingdom | 020 3564 4444 | UKCRC1@ford.com |
Caribbean and Central America
| Country | Phone | |
|---|---|---|
| Anguilla | (313) 594-4857 | expcac@ford.com |
| Antigua | (313) 594-4857 | expcac@ford.com |
| Aruba | (313) 594-4857 | expcac@ford.com |
| Bahamas | (313) 594-4857 | expcac@ford.com |
| Barbados | (313) 594-4857 | expcac@ford.com |
| Bermuda | (313) 594-4857 | expcac@ford.com |
| Bonaire and St. Eustatius | (313) 594-4857 | expcac@ford.com |
| Cayman Islands | (313) 594-4857 | expcac@ford.com |
| Curacao | (313) 594-4857 | expcac@ford.com |
| Dominica | (313) 594-4857 | expcac@ford.com |
| Dominican Republic | (313) 594-4857 | expcac@ford.com |
| Grenada | (313) 594-4857 | expcac@ford.com |
| Haiti | (313) 594-4857 | expcac@ford.com |
| Jamaica | (313) 594-4857 | expcac@ford.com |
| Martinique | (313) 594-4857 | expcac@ford.com |
| Montserrat | (313) 594-4857 | expcac@ford.com |
| St. Kitts and Nevis | (313) 594-4857 | expcac@ford.com |
| St. Lucia | (313) 594-4857 | expcac@ford.com |
| St. Martin | (313) 594-4857 | expcac@ford.com |
| St. Vincent and the Grenadines | (313) 594-4857 | expcac@ford.com |
| Trinidad and Tobago | (313) 594-4857 | expcac@ford.com |
| Turks and Caicos | (313) 594-4857 | expcac@ford.com |
| British Virgin Islands | (313) 594-4857 | expcac@ford.com |
| Netherlands Antilles | (313) 594-4857 | expcac@ford.com |
| Belize | (313) 594-4857 | expcac@ford.com |
| Costa Rica | (313) 594-4857 | expcac@ford.com |
| El Salvador | (313) 594-4857 | expcac@ford.com |
| Guatemala | (313) 594-4857 | expcac@ford.com |
| Honduras | (313) 594-4857 | expcac@ford.com |
| Nicaragua | (313) 594-4857 | expcac@ford.com |
| Panama | (313) 594-4857 | expcac@ford.com |