This view of the Owner's Manual contains the very latest information, which may vary slightly from the printed Owner's Manual originally provided with your vehicle. It may also describe content that is not on or operates differently on your vehicle. Please consider the Owner's Manual originally provided with your vehicle as the primary source of information for your vehicle.
The information contained in this publication was correct at the time of going to print.In the interest of continuous development, we reserve the right to change specifications, design or equipment at any time without notice or obligation.No part of this publication may be reproduced, transmitted, stored in a retrieval system or translated into any language in any form by any means without our written permission.Errors and omissions excepted.
Copyright © 2025 Ford Motor Company
BlueCruise – Information Messages
Depending on your vehicle options and instrument cluster type, not all messages display or are available.
| Message | Details |
|---|---|
Keep Hands on Steering Wheel | Make sure you return your hands to the steering wheel and provide steering input. |
Resume Control | The system is going to cancel and you must take control by returning your attention to the road and your hands to the steering wheel. |
Watch the Road | Return your attention to the road. |
BlueCruise not available | Conditions exist preventing the system from being available. If the message continues to display, have the system checked as soon as possible. |
Press Accelerator Pedal to Resume | Press the accelerator pedal and follow the prompts. |
Driver monitor camera cannot detect face See manual | Make sure your facial features are visible and in the field of view of the driver facing camera. It is possible that the steering column is positioned too high or low for the driver facing camera to see you, adjust the steering column or seat so your face is in the field of view. |
Driver monitor camera is blocked See manual | Make sure your hands, arms or other objects are not obscuring the camera. |
Driver monitor camera fault See manual | Conditions exist preventing the system from being available. If the message continues to display, have the system checked as soon as possible. |
BlueCruise On Watch the road Be prepared to resume control | BlueCruise is active, keep your attention on the road. |
BlueCruise available Press {ICON} to activate | The system is in standby mode, press the button on the steering wheel to activate. |
Note:
The instrument cluster display may abbreviate or shorten certain messages depending on which cluster type you have.
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North America
| Country | Phone | |
|---|---|---|
| United States | 1-800-392-3673 (FORD) | |
| Canada | 1-800-565-3673 (FORD) | |
| Mexico | 1-800-719-8466 | |
| Guam | 1-800-392-3673 (FORD) | |
| North Mariana Islands | apemcrc@ford.com | |
| Puerto Rico | (800) 841-3673 | prcac@ford.com |
| US Virgin Islands | (800) 841-3673 | prcac@ford.com |
IMG
| Country | Phone | |
|---|---|---|
| Algeria | nafcrc@ford.com | |
| Angola | ssacrc@ford.com | |
| Benin | ssacrc@ford.com | |
| Botswana | ssacrc@ford.com | |
| Burkina FASO | ssacrc@ford.com | |
| Burundi | ssacrc@ford.com | |
| Cameroon | ssacrc@ford.com | |
| Cape Verde | ssacrc@ford.com | |
| Central African Republic | ssacrc@ford.com | |
| Chad | ssacrc@ford.com | |
| Comoros | ssacrc@ford.com | |
| Dem Republic of Congo | ssacrc@ford.com | |
| Djibuti | ssacrc@ford.com | |
| Egypt | nafcrc@ford.com | |
| Equitorial Guinea | ssacrc@ford.com | |
| Eritrea | ssacrc@ford.com | |
| Ethiopia | ssacrc@ford.com | |
| Gabon | ssacrc@ford.com | |
| Gambia | ssacrc@ford.com | |
| Ghana | ssacrc@ford.com | |
| Guinea | ssacrc@ford.com | |
| Guinea-Bissau | ssacrc@ford.com | |
| Ivory Coast | ssacrc@ford.com | |
| Kenya | ssacrc@ford.com | |
| Liberia | ssacrc@ford.com | |
| Libya | nafcrc@ford.com | |
| Madagascar | ssacrc@ford.com | |
| Malawi | ssacrc@ford.com | |
| Mauritania | ssacrc@ford.com | |
| Mauritius | ssacrc@ford.com | |
| Morocco | nafcrc@ford.com | |
| Mozambique | ssacrc@ford.com | |
| Namibia | ssacrc@ford.com | |
| Niger | ssacrc@ford.com | |
| Nigeria | ssacrc@ford.com | |
| Republic of Congo | ssacrc@ford.com | |
| Rwanda | ssacrc@ford.com | |
| Sao Tome and Principe | ssacrc@ford.com | |
| Senegal | ssacrc@ford.com | |
| Sychelles | ssacrc@ford.com | |
| Sierra Leone | ssacrc@ford.com | |
| South Africa | 860011022 | fordcrc2@ford.com |
| South Sudan | ssacrc@ford.com | |
| Swaziland | ssacrc@ford.com | |
| Tanzania | ssacrc@ford.com | |
| Togo | ssacrc@ford.com | |
| Tunisia | nafcrc@ford.com | |
| Uganda | ssacrc@ford.com | |
| Zambia | ssacrc@ford.com | |
| Zimbabwe | ssacrc@ford.com | |
| American Somoa | apemcrc@ford.com | |
| Australia | (13 FORD) 13 3673 | foacust1@ford.com |
| Bangladesh | apemcrc@ford.com | |
| Bhutan | apemcrc@ford.com | |
| Brunei | apemcrc@ford.com | |
| Cambodia | apemcrc@ford.com | |
| Fiji | apemcrc@ford.com | |
| French Polynesia | apemcrc@ford.com | |
| India | apemcrc@ford.com | |
| Indonesia | apemcrc@ford.com | |
| Japan | apemcrc@ford.com | |
| Laos | apemcrc@ford.com | |
| Macao | apemcrc@ford.com | |
| Malaysia | apemcrc@ford.com | |
| Marshall Islands | apemcrc@ford.com | |
| Mongolia | apemcrc@ford.com | |
| Myanmar | apemcrc@ford.com | |
| Nepal | apemcrc@ford.com | |
| New Caledonia | apemcrc@ford.com | |
| New Zealand | 0800 367 369 (FORDNZ) | fnzcust@ford.com |
| Pakistan | apemcrc@ford.com | |
| Palau | apemcrc@ford.com | |
| Papua New Guinea | apemcrc@ford.com | |
| Philippines | 02-88669408 | emailus@ford.com |
| Singapore | apemcrc@ford.com | |
| South Korea | 82-2-1600-6003 | infokr1@ford.com |
| Sri Lanka | apemcrc@ford.com | |
| Tahiti | apemcrc@ford.com | |
| Thailand | 1383 | fordthai@ford.com |
| Timor Leste | apemcrc@ford.com | |
| Vanuatu | apemcrc@ford.com | |
| Vietnam | 1800588888 | fordvn@ford.com |
| Wallis and Futuna | apemcrc@ford.com | |
| Western Somoa | apemcrc@ford.com | |
| Afghanistan | menacac@ford.com | |
| Bahrain | menacac@ford.com | |
| Iraq | menacac@ford.com | |
| Israel | 08-9139995 | service1@kelekmotors.co.il |
| Jordan | menacac@ford.com | |
| Kuwait | 965 1 898900 | menacac@ford.com |
| Lebanon | menacac@ford.com | |
| Oman | menacac@ford.com | |
| Qatar | menacac@ford.com | |
| Saudi Arabia | 8008443673 | menacac@ford.com |
| Syria | menacac@ford.com | |
| United Arab Emirates | 80004441066 | menacac@ford.com |
| Yemen | menacac@ford.com |
Greater China
| Country | Phone | |
|---|---|---|
| China-Imported Vehicles | 400-690-1886 | |
| China-CAF | 951995 | |
| China-JMC | 400-003-1111 | |
| China-Lincoln | 400-988-6789 | |
| Taiwan | 0800-032100 | |
| Hong Kong | (852) 3768-4898 |
South America
| Country | Phone | |
|---|---|---|
| Argentina | 0800-888-3673 | |
| Bolivia | Contact Your Local Ford Distributor | |
| Brazil | 0800-703-3673 | central@ford.com |
| Chile | Contact Your Local Ford Distributor | |
| Colombia | Contact Your Local Ford Distributor | |
| Ecuador | Contact Your Local Ford Distributor | |
| French Guiana | Contact Your Local Ford Distributor | |
| Guyana | Contact Your Local Ford Distributor | |
| Paraguay | Contact Your Local Ford Distributor | |
| Peru | Contact Your Local Ford Distributor | |
| Suriname | Contact Your Local Ford Distributor | |
| Uruguay | Contact Your Local Ford Distributor | |
| Venezuela | Contact Your Local Ford Distributor |
Europe
| Country | Phone | |
|---|---|---|
| Albania | Contact Your Local Ford Distributor | |
| Andorra | Contact Your Local Ford Distributor | |
| Armenia | Contact Your Local Ford Distributor | |
| Austria | 01 20 609 2424 | kundenz@ford.com |
| Azerbaijan | Contact Your Local Ford Distributor | |
| Belarus | Contact Your Local Ford Distributor | |
| Belgium | 32 2 700 67 76 | custfobe@ford.com |
| Bosnia | Contact Your Local Ford Distributor | |
| Bulgaria | Contact Your Local Ford Distributor | |
| Croatia | Contact Your Local Ford Distributor | |
| Cyprus | Contact Your Local Ford Distributor | |
| Czech Republic | 800 3673 29 | zakaznik@ford.com |
| Denmark | 43 68 2000 | crcdk@ford.com |
| Estonia | 372 6710 060 | ford@infoauto.ee |
| Falkland Islands | Contact Your Local Ford Distributor | |
| Finland | 09 725 22022 | palvelut@ford.com |
| France | 0800 005 005 | crcfr@ford.com |
| Georgia | Contact Your Local Ford Distributor | |
| Germany | 0221 9999 2 999 | kunden@ford.com |
| Girbraltar | Contact Your Local Ford Distributor | |
| Greece | 216 900 88 99 | info11@ford.com |
| Hungary | +36 1 7777 555 | Contact Your Local Ford Distributor |
| Iceland | Contact Your Local Ford Distributor | |
| Ireland | 1800 771 199 | crcirela@ford.com |
| Italy | 800 22 44 33 | tu@ford.com |
| Kazakhstan | Contact Your Local Ford Distributor | |
| Latvia | +371 67303020 | |
| Liechtenstein | Contact Your Local Ford Distributor | |
| Lithuania | 370 5216 8226 | forduzklausos@inchcape.lt |
| Luxembourg | +352 248 71 800 | custfobe@ford.com |
| Macedonia | Contact Your Local Ford Distributor | |
| Malta | Contact Your Local Ford Distributor | |
| Moldova | Contact Your Local Ford Distributor | |
| Monaco | Contact Your Local Ford Distributor | |
| Montenegro | Contact Your Local Ford Distributor | |
| Netherlands | 70 7703 777 | klanten@ford.com |
| Norway | 47 66819739 | infonor@ford.com |
| Poland | 48 22 522 27 27 | kontakty@ford.com |
| Portugal | 800 210 373 | clientes@ford.com |
| Romania | 40 312298798 | crcro@ford.com |
| Russia | Contact Your Local Ford Distributor | |
| San Marino | Contact Your Local Ford Distributor | |
| Serbia | Contact Your Local Ford Distributor | |
| Serbia and Montenegro | Contact Your Local Ford Distributor | |
| Slovakia | Contact Your Local Ford Distributor | |
| Slovenia | Contact Your Local Ford Distributor | |
| South Georgia | Contact Your Local Ford Distributor | |
| Spain | 900 80 70 90 | crcspain@ford.com |
| Sweden | 08-593 66 333 | fordkund@ford.com |
| Switzerland | 044 511 14 45 | assistch@ford.com |
| Turkey | Contact Your Local Ford Distributor | |
| Ukraine | Contact Your Local Ford Distributor | |
| United Kingdom | 020 3564 4444 | UKCRC1@ford.com |
Caribbean and Central America
| Country | Phone | |
|---|---|---|
| Anguilla | (313) 594-4857 | expcac@ford.com |
| Antigua | (313) 594-4857 | expcac@ford.com |
| Aruba | (313) 594-4857 | expcac@ford.com |
| Bahamas | (313) 594-4857 | expcac@ford.com |
| Barbados | (313) 594-4857 | expcac@ford.com |
| Bermuda | (313) 594-4857 | expcac@ford.com |
| Bonaire and St. Eustatius | (313) 594-4857 | expcac@ford.com |
| Cayman Islands | (313) 594-4857 | expcac@ford.com |
| Curacao | (313) 594-4857 | expcac@ford.com |
| Dominica | (313) 594-4857 | expcac@ford.com |
| Dominican Republic | (313) 594-4857 | expcac@ford.com |
| Grenada | (313) 594-4857 | expcac@ford.com |
| Haiti | (313) 594-4857 | expcac@ford.com |
| Jamaica | (313) 594-4857 | expcac@ford.com |
| Martinique | (313) 594-4857 | expcac@ford.com |
| Montserrat | (313) 594-4857 | expcac@ford.com |
| St. Kitts and Nevis | (313) 594-4857 | expcac@ford.com |
| St. Lucia | (313) 594-4857 | expcac@ford.com |
| St. Martin | (313) 594-4857 | expcac@ford.com |
| St. Vincent and the Grenadines | (313) 594-4857 | expcac@ford.com |
| Trinidad and Tobago | (313) 594-4857 | expcac@ford.com |
| Turks and Caicos | (313) 594-4857 | expcac@ford.com |
| British Virgin Islands | (313) 594-4857 | expcac@ford.com |
| Netherlands Antilles | (313) 594-4857 | expcac@ford.com |
| Belize | (313) 594-4857 | expcac@ford.com |
| Costa Rica | (313) 594-4857 | expcac@ford.com |
| El Salvador | (313) 594-4857 | expcac@ford.com |
| Guatemala | (313) 594-4857 | expcac@ford.com |
| Honduras | (313) 594-4857 | expcac@ford.com |
| Nicaragua | (313) 594-4857 | expcac@ford.com |
| Panama | (313) 594-4857 | expcac@ford.com |