Condition   Potential Causes  
I cannot create a MyKey.   The key or transmitter used to start the vehicle does not have admin privileges.   Vehicles with keyless start: Make sure you place the transmitter into the backup slot.   See   Passive Anti-Theft System.    The key or transmitter used to start the vehicle is the only admin key. There always has to be at least one admin key.   The passive anti-theft system is disabled or in unlimited mode.  
I cannot program the configurable settings.   The transmitter used to start your vehicle does not have admin privileges.   There are no MyKeys programmed to the vehicle.  See   Creating a MyKey.   
I cannot clear the MyKeys.   The key or transmitter used to start the vehicle does not have admin privileges.   No MyKeys are created.  See   Creating a MyKey.   
I lost the only admin key.   Purchase a new key or transmitter from an authorized dealer.  
I lost a key.   Program a spare key or transmitter. You may need to see an authorized dealer.   See   Passive Anti-Theft System.   
The MyKey distance does not accumulate.   The MyKey user is not using the MyKey.   An admin key holder cleared the MyKeys and created new MyKeys.   The key system has been reset.  
No MyKey functions with the transmitter.   An admin transmitter is present at vehicle start.   There are no MyKeys programmed to your vehicle.   See   Creating a MyKey.   

Owner's Manual Feedback

Submit

Thank You For Your Feedback

Ok