Condition | Potential Causes |
---|---|
I cannot create a MyKey. | The key or transmitter used to start the vehicle does not have admin privileges. Vehicles with keyless start: Make sure you place the transmitter into the backup slot. See Passive Anti-Theft System. The key or transmitter used to start the vehicle is the only admin key. There always has to be at least one admin key. The passive anti-theft system is disabled or in unlimited mode. |
I cannot program the configurable settings. | The transmitter used to start your vehicle does not have admin privileges. There are no MyKeys programmed to the vehicle. See Creating a MyKey. |
I cannot clear the MyKeys. | The key or transmitter used to start the vehicle does not have admin privileges. No MyKeys are created. See Creating a MyKey. |
I lost the only admin key. | Purchase a new key or transmitter from an authorized dealer. |
I lost a key. | Program a spare key or transmitter. You may need to see an authorized dealer. See Passive Anti-Theft System. |
The MyKey distance does not accumulate. | The MyKey user is not using the MyKey. An admin key holder cleared the MyKeys and created new MyKeys. The key system has been reset. |
No MyKey functions with the transmitter. | An admin transmitter is present at vehicle start. There are no MyKeys programmed to your vehicle. See Creating a MyKey. |
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