What does it mean if the system does not detect a trailer that is setup with a sticker?
  • The system could be having trouble identifying the sticker. The system requires a clear view of the sticker placed on the trailer. You must keep the camera lens and sticker clean for the system to correctly operate. If the system cannot initially detect the trailer, it could be necessary for you to change the lighting conditions by moving your vehicle and trailer or waiting until the conditions change.   See   Applying the Trailer Reverse Aid Sticker.  Deleting the trailer and repeating the setup and calibration could improve performance, but some trailers are not compatible with the sticker and camera system. If the system consistently does not detect the trailer with the sticker setup, you may choose to setup the trailer with a sensor.
Note:   The system is designed to be used with the same trailer connection every time you choose the trailer from the touchscreen. When using a different drawbar or a different pin hole on drawbars with more than one, connecting the drawbar to your vehicle affects the trailer position and you may need to repeat the trailer setup and calibration process.
Why does the trailer not reverse straight?
  • The road conditions, such as road camber and road slope, could affect how straight the system can reverse. You can compensate for the trailer drifting to the right or left by slowly turning the knob until the trailer is following your desired path and then holding the knob in that position.
  • Other factors, such as the hitch connection or trailer suspension, could affect how straight the system can reverse the trailer. You can compensate for the trailer drifting to the right or left by slowly turning the knob until the trailer is following your desired path and then holding the knob in that position.
  • The sensor could be incorrectly installed. Make sure the sensor is correctly installed.
What does it mean if the system remains on one message for an extended time during calibration when setting up the system with the sticker?
  • The camera could require cleaning.
  • You could have a blocked sticker. Verify the sticker is in the proper location.   See   Applying the Trailer Reverse Aid Sticker. 
  • The drawbar could be outside of the allowed range of 4–19 in (10–48 cm).
  • The system could have difficulties recognizing the sticker based on environmental factors. You could need to move to a different area to change the lighting and background or you could need to change the direction you are driving. You could also try setting up the system at a different time of day.
  • Some trailers are not compatible with the sticker and camera system. If the issue persists, set up the trailer with a sensor purchased from your authorized dealer.   See   Trailer Sensor Installation. 
What does it mean if the system pauses during calibration?
  • There could be steering input or trailer movement during the straight drive portion of the calibration process.
What does it mean if the system displays hold steering steady during turn?
  • Part of the calibration process for the sticker setup requires a steady turn. If you are continually moving the steering wheel during the turn, this delays the calibration process. To enable the calibration process, hold the steering wheel at the same position when turning.
What does it mean if the system displays that it is not available?
  • There could be a sub-system that the system uses that is not correctly operating. If the system continues to display it is not available, visit your authorized dealer to have your vehicle checked.
  • There could be a battery voltage issue. Make sure the battery is correctly charged. If the system continues to display it is not available, visit your authorized dealer to have your vehicle checked.
What does it mean if the system displays that driving is required to initialize steering?
  • The steering system needs to learn internal parameters to fully turn on the feature. Drive your vehicle straight forward above 25 mph (40 km/h) for approximately 5 minutes.
  • Your vehicle is new, there is a battery voltage issue or you have serviced the steering system.
What does it mean if the system requires you to pull forward to initialize?
  • This occurs when the vehicle has not moved during the current key cycle after you connect and select the trailer in the touchscreen, or you operate the system at speeds below 1 mph (1 km/h) for an extended period of time. Drive forward above 2 mph (3 km/h) and the system indicates when it initializes.
What does it mean if the trailer is at its maximum angle or the system deactivated by trailer angle?
  • You are at the maximum controllable trailer angle for the system. Place your vehicle in drive (D) and pull forward to get the truck and trailer back to an in-line position.
  • The trailer could need to be recalibrated. Check that the correct trailer is selected in the touchscreen. Verify the sensor is installed according to the instructions included in the sensor kit and check that the drawbar and the trailer dimensions are within the allowed range. Then, delete the trailer from the system and repeat the setup process to calibrate the trailer.
  • The drawbar or the trailer dimensions are outside of the supported range. The system is designed to work with drawbars that have a license plate to hitch ball center measurement of 9–18 in (23–46 cm) when installed. The system is designed to work with trailers that have a hitch point to center of the axle or axles measurement of 6–33 ft (1.85–10.05 m). Do not attempt to use drawbars or trailers that have a length outside of this range as the system performance degrades and could cause improper system function.
  • The sensor could be incorrectly installed. Make sure the sensor is correctly installed.
What does it mean when the system tells you to take control of the steering wheel?
  • You have touched the steering wheel when the system is steering. Avoid touching the wheel during system operation.
  • You have exceeded the maximum speed for the feature. The system is no longer steering the vehicle and you must take over steering.
  • The system does not detect the trailer. The system is no longer steering the vehicle and you must take over steering.
  • An internal condition for system operation is not met that requires your vehicle to return to manual control of the steering.
How do I use a sticker if I have previously setup a trailer with the sensor?
  • Disconnect the sensor wiring and add a new trailer to the system and follow the instructions for setup with a sticker.   See   Applying the Trailer Reverse Aid Sticker.  If your vehicle does not support the sticker option, the touchscreen instructs you to install the sensor again.
Why does the system not detect a sensor?
  • There could be an issue with the connection. Make sure that the 12-way connector is fully inserted into the 12-way socket, that the red rubber seal is not visible when the connector is fully inserted and that the wiring harness sensor connection is fully inserted at the trailer sensor.
  • The wiring harness could be damaged. Check for damaged wiring between the 12-way connector and the trailer sensor.
  • There could be multiple sensors connected to your vehicle. Make sure only one sensor is connected at a time.
  • The sensor could be incorrectly installed. Make sure the sensor is installed on a vertical surface with the arrows pointing straight up.
What does it mean if the system remains on one message for an extended time during calibration when setting up the system with the sensor?
  • The trailer length could be outside the allowed range. The system is designed to work with trailers that have a hitch point to center of the axle or axles measurement of 6–33 ft (1.85–10.05 m).
  • The road surface could be too rough or bumpy. Try calibrating the system on a smoother road surface, such as an open parking lot.
  • The sensor could be incorrectly installed. Make sure the sensor is installed on a vertical surface with the arrows pointing straight up.
What does it mean if the system does not detect a trailer when configured with a sensor?
  • Verify that you properly connected the sensor.   See   Trailer Sensor Installation.  Repeat calibration on a different route if you have verified sensor installation.
What if I want to use a sensor for the trailer instead of a sticker?
  • Install the sensor and connect the sensor wiring before adding the new trailer to the system. You must connect the sensor before you add the trailer. If your vehicle did not come with a sensor, you can purchase one from your authorized dealer.

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