If you require assistance or clarification on policies or procedures, please contact the customer relationship center.
United States
Ford Motor Company
Customer Relationship Center
PO Box 6248
Dearborn, MI 48126
1-800-392-3673 (FORD)
TDD for the hearing impaired:
7-1-1 (where offered by your telephone service provider)
www.ford.com/help/contact/
Ford Credit - US Only
 Ford Credit offers a full range of financing and lease plans to help you acquire your vehicle. If you have financed or leased your vehicle through Ford Credit, thank you for your business.
For assistance call 1-800-727-7000, or for more information about Ford Credit and access to an account manager, visit www.ford.com/finance.
Canada
Customer Relationship Centre
Ford Motor Company of Canada Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
TDD for the hearing impaired:
7-1-1 (where offered by your telephone service provider)
www.ford.ca
Australia
Ford Motor Company of Australia Pty Ltd.
Customer Relationship Centre
Private Mail Bag 5
Campbellfield, Victoria, 3061
Telephone: (13 FORD) 13 3673
E-mail: foacust1@ford.com
New Zealand
Ford Motor Company
Attention: Customer Relationship Centre
Private Bag 76912
Manukau City 2241
Telephone: 0800 367 369 (FORDNZ)
E-mail: fnzcust@ford.com
China - Imported Vehicle
Customer Relationship Center
Telephone: 400-690-1886
Website: https://www.ford.com.cn/
China - Chang’An Ford
Customer Relationship Center
Telephone: 800-810-8168
Mobile: 400-887-7766
Website: https://www.ford.com.cn/
Asia Pacific Direct Markets (APDM)
E-mail: apemcrc@ford.com
Caribbean, Central America and Israel
Ford Motor Company
Ford Export Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Fax: (313) 390-0804
Telephone: (313) 594-4857
E-mail: expcac@ford.com
U.S. Virgin Islands and Puerto Rico
Ford Motor Company
Ford Export Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (800) 841-3673
E-mail: prcac@ford.com
Argentina
Telephone: 0800-888-3673
Brazil
Website: www.ford.com.br
Telephone: 0800-703-3673
E-mail: central@ford.com
North Africa
E-mail: nafcrc@ford.com
South Africa
Telephone: 0860011022
Email: fordcrc2@ford.com
Sub-Saharan Africa
E-mail: ssacrc@ford.com
Puerto Rico
Ford International Business Development, Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
1-800-392-3673 (FORD)
Fax: (313) 390-0804
E-mail: prcac@ford.com
www.ford.com.pr
Middle East
Ford Middle East Customer Relationship Center
P.O. Box 21740
Dubai, United Arab Emirates
Telephone: 80004441066
Toll-free number for the Kingdom of Saudi Arabia: 8008443673
Mobily and Zain cell phone users in Saudi Arabia: 800850078
Kuwait: 22280384
Local telephone number for Kuwait: +965 1 898900
Fax: +971 4 3327266
E-mail: menacac@ford.com
www.me.ford.com
South Korea
Customer Relationship Center
Telephone: +82-02-1600-6003
E-mail: infokr1@ford.com
Emergency Dispatch Service call: 080-300-3673
Philippines
Telephone: 02-88669408
Email: emailus@ford.com
Taiwan
Telephone: 0800-032100
705 Zhonghua Rd., Sec. 1
Zhongli District, Taoyuan, Taiwan, 32068
Thailand
Telephone: 1383
E-mail: fordthai@ford.com
Vietnam
Telephone: 1800588888
E-mail: fordvn@ford.com

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