Why can I not confirm the connection of my FordPass account to the modem?
  • The modem is not enabled. Switch vehicle connectivity on.
  • The network signal is weak. Move your vehicle closer to a place where the network signal is not obstructed.
Why can I not connect to a Wi-Fi network?
  • You entered the wrong network password. Enter the correct password.
  • The network signal is weak. Move your vehicle closer to the Wi-Fi router or to a place where the network signal is not obstructed.
  • There are multiple access points in range with the same network name. Choose a unique name for your network. Do not use the default name unless it contains a unique identifier, for example as part of the MAC address.
Why does the Wi-Fi connection disconnect after successful connection?
  • The network signal is weak. Move your vehicle closer to the Wi-Fi router or to a place where the network signal is not obstructed.
What can I do if I am close to a Wi-Fi router but the network signal strength is weak?
  • If your vehicle has a heated windshield, position your vehicle so that the windshield is not facing the Wi-Fi router.
  • If your vehicle has metallic tinting on the windows but not on the windshield, position your vehicle so that the windshield is facing the Wi-Fi router or open the windows that are facing the router.
  • If your vehicle has metallic tinting on the windows and the windshield, open the windows that are facing the router.
  • If your vehicle is in a garage and you have the garage door closed, open the garage door as it could block the signal.
Why can I not see a network I expect to see in the list of available networks?
  • The network is hidden. Make the network visible and try again, or manually add a network in the Wi-Fi settings menu.
  • Some network security types are not supported, for example WEP.
Why do software downloads take too long?
  • The network signal is weak. Move your vehicle closer to the Wi-Fi router or to a place where the network signal is not obstructed.
  • Wi-Fi network is in high demand or has a slow Internet connection. Use a more reliable Wi-Fi network.
Why does the software not update when the system seems to connect to a Wi-Fi network and the signal strength is excellent?
  • No software update is available at this time.
  • Select automatic updates option in the settings menu to enable automatic software update or contact an authorized dealer.
  • There could be a connection problem. Test the network using another device.

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