Why does the system not understand what I am saying?
  • You are speaking too soon. When using the button of the steering wheel, wait for the tone before you speak.
Why does the system not understand the name of a track or artist?
  • Bluetooth® does not support voice commands. Connect your device to a USB port.
  • You are not saying the name exactly as it appears on your device. Say the name of the track or artist exactly as it appears on your device. Spell out any abbreviations in the name.
  • The system does not recognize some special characters contained in the name of a song or artist, for example *, - or +. Rename the files on your device or use the touchscreen to select and play the track.
Why does the system not understand the name of a contact in the phonebook on my device and calls the wrong contact?
  • You are not saying the name exactly as it appears on your device. Say the first and last name of the contact exactly as it appears on your device. Spell out any abbreviations in the name.
  • The name contains special characters, for example *, - or +. Rename the contact on your device or use the touchscreen to select and call the contact.
Why does the system not understand foreign names of contacts in the phonebook on my device?
  • The system applies phonetic pronunciation rules of the selected language to the names of contacts in the phonebook on your device. Select the name of the contact on the touchscreen and use the Hear it option to get an idea of how the system expects you to pronounce it.
Why do the system voice prompts and the pronunciation of some words not seem accurate?
  • The system uses text-to-speech technology and a synthetically generated voice rather than a pre-recorded human voice.

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