Make sure you perform a system reset whenever there is a transfer of ownership of the vehicle to prevent the loss of personal data. Performing a system reset allows you to remove all personal information and restore the modem and SYNC to their factory defaults.
In the modem, this deletes all the authorized users, removes access to the connected vehicle via all linked FordPass accounts. In the SYNC system this deletes all data imported from mobile devices connected to the vehicle via Bluetooth® including the addresses manually entered into the navigation system.
Note:   If you are the first owner, your modem comes in partially activated state.
Note:   If you are not the first owner, it comes in either fully activated, partially activated or deactivated state.
  1. From settings menu, press General.  See   Center Display. 
  1. Press Reset.
  1. Press Factory Reset.
  1. Follow the prompts on the touchscreen to complete the reset.

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